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February 2024 by Allen Shirk
We arrived at 8:15 pm on 2-21-24, we had a king bed in room 103. The man at the desk was polite and helpful, and the room was clean. The bed mattress was very comfortable and the room was reasonably quiet, we enjoyed a very restful night. The next morning we enjoyed a breakfast of omelets and sausage which was surprisingly tasty for a motel breakfast. I'd definitely sleep here again.
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February 2024 by virgil page
Room cleanliness could use alot of attention. Staff was friendly. This place is starting to show its age.Rooms: Could be cleaner.
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December 2023 by shelia jiles
My company booked this hotel, NEVER AGAIN!!!! Went in everything seemed to be okay except for the refrigerator cabinet, water damage. After I sprayed everything with lysol because I do it at any hotel. Turned lights off and went to bed to be awakened by a roach crawling on me. I turned on the lights to get out and they was on the bed, night stand, microwave cabinet. Went to the front desk and nobody's there at 2am, called nobody answered. Went back to the room and put my things on top of toilet and showered and took my stuff to the car where I stayed until 4am, still no front desk. 6am checked out and told the male night person and he didn't care, no apology or nothing. My company called and got the same reaction, but I will be calling the Health inspector!!!!
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December 2023 by Eli G
Rooms are terrible. Strong disgusting smell inside rooms. Dirty towels and wash cloths. Dirty bed pillows and sheets. The Housekeeping Spanish lady claimed they had no more wash cloths when I clearly saw some on cart to give. I absolutely don’t recommend coming here and I most definitely am not one to complain, but this was totally unacceptable. Place needs to be ashamed and shut down or redone. Also very odd I found a weird device in room attached to tv….. still confused on what that was very questionable to me. Really would rather sleep in car then come spend $100 plus here. Ohh and I’d Look behind the ice/vending machines before you get ice right on the floor is all you need to know. It doesn’t look like they’ve ever been cleaned. I’m actually glad they didn’t have breakfast available which is crazzy lmao how does a hotel run out of breakfast? Regardless you couldn’t have paid me to eat any from here. The People at the front desk were friendly and that was the only good thing about the stay. DO NOT SAY I DIDNT TELL YOU SO! Smh #honestreview
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October 2023 by Howard Hottinger
This is pretty well the only chain hotel that you can find in the area. We stayed there two years ago and had much the same experience, but we’re hoping this time it would be different. The hotel is run down and dirty. The room was not clean. There was mold in the AC, the floor in the bathroom was dirty. The paper towel in this picture is me wiping up some water I spilled on the floor. The wire napkin turned very dirty with little cleaning. The floor had clearly not been cleaned in a very long while. The toilet paper dispenser was broken and wouldn’t hold the toilet paper. The toilet flush handle was loose and didn’t work very well. When your options are limited it’s hard to stay anywhere else. I dread that I’ll need to stay here again when I’m the area until some other hotel comes in. On the plus side the breakfast wasn’t bad and there are several electric vehicle chargers out back of the hotel if you drive an EV. For an area where there aren’t many that’s a huge benefit.Rooms: Small and dirty.Food & drinks: Nice breakfast selection. Food went bad. Better than some.
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October 2023 by marina bruce
Stayed here periodically for work, I've never been to a hotel that just allows housekeeping to enter your room whenever they please. If you work late I wouldn't stay here considering, Every. Single. Morning. I wake up to a housekeeper ENTERING MY ROOM through the "deadbolt" and cute little card on the door saying do not disturb. I asked them if they get a stay over list, no. So they just guess apparently. Also there is nobody at the front desk. Ever. You have to call and wait for them to leave whatever room they're sleeping in apparently.***edit 6 days later, after the "response" from management***Again. Nobody at the front desk for check in, instead they left everyone's personal information on the front desk with all of the room keys set out for everyone. Highly inappropriate. I've worked for numerous hotels and we are NEVER to even say the room number out loud when checking in a guest let alone leave everyone's personal information on display with the room they are located and KEYS OUT FOR IT.Once again I'm woken to house keeping entering and literally beating on the door like they are swat or something. It's 9:30am Thursday. Check out is 11 on FRIDAY. Get your damn housekeeping stay over lists.
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October 2023 by Hilde Tipton
Very nice hotel. Sketchy breakfast, but that's normal. No extra TP in bathroom, 2 lotions and no shampoo. Bathtub floor very slick. Had a grab bar and I needed it!
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September 2023 by Matthew P.
Chose this hotel as a last-minute option. At 10pm as we arrived, we waited 20 minutes for the front office attendant to arrive and help us. She had a lot of excuses why she was absent and why her front desk phone didn't work by the pool. Entering the room, a old musty smell came over us. Of the two beds in the room, one had hairs all over the sheet. Breakfast is served only until 9am, and at 845 when we arrived, almost everything was gone. Just a bad hotel. Recommend driving to the next one...
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August 2023 by E C
No management available during the 24 hours I was at this property and the staff are left powerless to address concerns. The failure at this property is not consistent with the minimum expectation of Best Western Rewards customers. The pool was not open, the rooms and property were dirty(mattress appears to have large pool of blood), the breakfast did not include options that are standard across other Best Western properties. The fee for a single night was 120 dollars plus tax. In no way was the fee appropriate. Upon checkout I requested a partial comp or additional loyalty points for my reward account and was informed that neither desk agent was empowered to assist me. They stated I would need the manager who was not at the property at 8:30 am. Nor were they on the property the afternoon and evening prior. I was told I would be contacted. It has been a week since my stay- zero contact.
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July 2023 by Stefanie Brunner
The beds were comfortable, but many areas of the room were worn/in need of update or repair. The common areas like hallways were not as clean as I would expect and the ice machines and vending machines were disgusting. Definitely had me questioning if our sheets were actually clean.We skipped the included breakfast - did not feel comfortable eating somewhere that can't take a moment to do a simple wipe down a vending machine to stop dust from accumulating.How do areas guests can't see look?Desk staff were friendly
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July 2023 by Venise Rideout
If I could give a zero I would. I have NEVER had an experience at a hotel (domestic or international) like this one. Since Best Western took over this hotel its been a mess. My family has lived in this area since 1915 and with all the upcoming businesses in this town, this is by far the WORST. My experience started with being over charged the nightly rate which the manager promised to fix but still hasn't til this day. At this point I will have to dispute the charges with my credit card. The front desk staff was absolutely horrible. They were cussing, fussing, and inches away from getting into a physical fight. The rooms were disgusting. The first room they checked me into had make up on the pillows, hair on all the sheets, and roaches in the dresser draw. The second room they switched us to didn't have a working tub. The tub wouldn't drain so I had to shower in a family members room (see photo). Do Not Stay here under any circumstance. I have been waiting to hear from management since June 30th. I contacted the corporate customer relations department and they were no help at all.Rooms: Disgusting, Dirty, Nasty, Infested with bed bugs/roaches
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July 2023 by Raymond Immonen
TV was not working properly due to storms, but their were no storms. Smoke alarms went off first thing Sunday morning probably because of the grinding or vacuuming that was going on in the hallway at 7am. Desk clerk said they can start cleaning as early as they want and didn't care that they woke us up. Room was clean but beds are not comfortable. It's time for a remodel and change of employees.
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July 2023 by Anthony Wilson
I felt like I was getting great value even though it was a small-town hotel. The staff and accomodations were excellent.Rooms: The rooms were very clean and well maintained.
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June 2023 by Anita Dickens
Rooms were clean and spacious. Comfortable bed. Good breakfast. Clean lobby.
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April 2023 by Evelyn McMichael
Terrible experience! Arrived to see hundreds of cigarette butts all over the property, filthy unkept entrance. Room smelled of mold, noisy, carpet was filthy, bathroom old and smelly. Old dingy towels, minimal soap available, safe was broken. Loud and obnoxious guests/friends in lobby. Breakfast was awful, we chose to leave right away. Checkout person was rude. Then later realized we were over charged for the room! Such a terrible place. We won’t be back and advise travelers to steer clear of this hotel!