National Spine and Pain Centers - Rae J. Davis, MD

Hours: National Spine and Pain Centers is a practice where the staff and medical team are described as patient, kind, informative, and amazing. Patients report feeling heard for the first time in years, noting the doctor really listens and looks at the big picture with a compassionate and multifaceted approach. The medical team provides great counsel and service, successfully treating a wide variety of pain syndromes. Patients express gratitude for pain relief and effective pain management, with many giving strong referrals. However, significant criticism is directed at the office management and administrative staff. Reviews consistently cite poor customer service, noting it is very difficult to get anyone on the phone, forcing patients to handle scheduling, rescheduling, or refills in person. This operational issue leads to complaints in the waiting room. Patients recommend investing in better training, more staff, and system upgrades, specifically suggesting an online portal for tasks and scheduling to improve service. The consensus is that while the clinical care is excellent, the day-to-day office administration requires urgent improvement for the business's continued success.

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1. Lansdowne, Virginia