The AT&T Store in Locust Grove offers phones, tablets, smartwatches, and connected devices along with wireless data plans, including prepaid and unlimited options with nationwide 5G service. Reviews note that staff can be fantastic, professional, patient, very helpful, diligent, and exceptional. However, experiences vary, with some customers reporting a long wait and not getting the help needed, often when only one agent is working. A common complaint is that the store WiFi does not work, which prevents staff from fully setting up new phones and makes the process harder. Despite this, service is frequently described as great and amazing.
Went to get help with my tablet and Colby helped me out. Great customer service!,
November 2025
Michael the rep fixed my frozen phone in seconds! Thank ATT for hiring such a great employee. He saved me when I had urgent need of this phone. Martha
October 2025
Tyler and Ethan did a fantastic job assisting my husband and me. They were professional, patient, and very helpful throughout the process. My only complaint is the store WiFi not working, which kept them from fully setting up my new phone. Please corporate fix this—it makes the process harder than it should be.
