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March 2024 by Scott Beranek
Watch yourself at this store. They are a private retailer and not a corporate. They don't follow protocol like the corporate stores do. The district manager could care less when a problem comes up. They have been reported to ATT fraud department a few times. The scammed me out of almost $4k dollars that is still under investigation. The ONLY employee I would ever trust at this store is Daniel. Tread wisely and to be safe drive to Fredericksburg and go to the corporate store over by total wine.
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March 2024 by Candace Maxwell
Always helpful. Great service. Help me clean up my phone. New screen and explained a lot. Thank you.
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February 2024 by Sheri Carter
Avoid this store at all costs. Beth traded in a stolen phone and overrode the transaction. Sketchy store that should be investigated
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January 2024 by Victoria Briggs
This store is probably the absolute worst store I have ever had to experience. Beth was the primary person who helped me along with Matt who I guess was the manager. I went in looking for an upgrade and walked in with an iPhone 12 Pro and walked out with a iPhone 14 Pro Max. Everything was great until At&T emailed me stating I owed almost $500 dollars for my old phone. I gave it to Beth in the store and she told me she would submit it for me. I went back to the store and both Matt and Beth stated that since I was a FirstNet customer I was to send it back myself. It took almost 4 months to finally get it resolved with cooperate and the only answer I got from the store was “well you need to call the 800 number to fix it.” They told me they had an “audit” and the phone was mysteriously nowhere to be found. Not only that, but they talked me into getting an Apple Watch SE because it was “free” and I only had to pay the $10 per month for the line. Needless to say I have been paying on that watch and can’t send it back since I was past the 14 day return policy. Absolutely horrible experience and would recommend everyone go anywhere BUT here!
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January 2024 by Victoria Ierardi
This store is probably the absolute worst store I have ever had to experience. Beth was the primary person who helped me along with Matt who I guess was the manager. I went in looking for an upgrade and walked in with an iPhone 12 Pro and walked out with a iPhone 14 Pro Max. Everything was great until At&T emailed me stating I owed almost $500 dollars for my old phone. I gave it to Beth in the store and she told me she would submit it for me. I went back to the store and both Matt and Beth stated that since I was a FirstNet customer I was to send it back myself. It took almost 4 months to finally get it resolved with cooperate and the only answer I got from the store was “well you need to call the 800 number to fix it.” They told me they had an “audit” and the phone was mysteriously nowhere to be found. Not only that, but they talked me into getting an Apple Watch SE because it was “free” and I only had to pay the $10 per month for the line. Needless to say I have been paying on that watch and can’t send it back since I was past the 14 day return policy. Absolutely horrible experience and would recommend everyone go anywhere BUT here!
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November 2023 by Jill Iglehart
My phone just quit doing anything that required cellular data- no texts, phone calls, gps didn’t work- it was terrible. Sam greeted me when I walked in, and within 10 minutes everything was up and running. Thank you!
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October 2023 by Heather Fritz
Donavan was knowledgeable and helpful! Very personable and professional. Treated everyone that came into the store with friendly service!!
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August 2023 by Candace M.
Donovan at the AT&T store in Locust Grove was A+. He cleared spam from my phone and showed me how to do it. He explained how to use certain important features of my phone that I did not know. He patiently answered my questions about my bill and phone. Highly recommend this store!
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May 2023 by Vanessa S.
Please beware they are known to add lines to your account without you knowing and then do nothing. Upper management along with at&t upper management is aware and does nothing about it.
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March 2023 by April Marie
The sale rep Matt was wondering helped us quickly an handles situation in the best manner he deserves a promotion
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March 2023 by Yvonne cj
A perfect 5 for my needs ❤️The ONLY place near me (Carl D. Silver Parkway) with a kiosk where I can pay my landline phone bill without a service fee.
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January 2023 by Diane Galbreath
My IPhone 11 was seriously damaged, traded it in for a IPhone 13, $300 credit on the 11. Dropped off the old phone and they did the transfer of my information to new phone-$5.00 mo. VS paying outright!! Customer Service was awesome
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January 2023 by Wayne Chavis
Will never go to another AT&T again. Matt and the team are amazing
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January 2023 by Linda Weikle
Colby was an amazing rep ! Love this stores customer care
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December 2022 by Matt Kingham
Awesome service! Very professional staff and knowledgeable. They care about their customers!
