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December 2023 by Foxhunter
Good was in and out quick with the right parts
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October 2023 by Lincoln Kilgore
Without a doubt the most helpful and wonderful staff I’ve ever met before. Out of town from Florida coming to Luray for a Wedding and my car broke down. Stranded 15 hours away from home was definitely hard. The Throttle Body on my vehicle had broken, and the closest replacement to it was in the store in Elkton. Mike who works at Advanced drove me 30 minutes down to the store after he got off work so I could get the part I needed. An absolutely fantastic fella who went out of his way to make sure I was taken care of. Another employee who helped me tremendously was John. John was out in the rain with me, pushing my car into the parking lot, to help get me taken care of. He was out there, in the rain, giving me advice and helping me with what I ought to do. Mike and John were Guardian Angels who helped get me back on the road and back home to Florida. If you ever need help with an auto part and some amazing customer service, this is the place to go. I cannot thank John and Mike enough for helping get me home, and those two employees are the absolute definition of what Customer Service and Advanced Auto Parts should be. Cannot recommend them and this store enough for all you need while in Luray!
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August 2023 by Adit Parikh
John helped me out figure out some wiring for my trailer and it was probably the best customer service experience I’ve ever had at any auto store.
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February 2023 by michael harris
Clean store helpful service could use a little more education on parts and what people need very helpful with UPS drop off
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December 2022 by Matthew Milliken
They were open late and helped me find the part I needed quickly.Very friendly service as well.
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December 2022 by Adrienne Eichner
Mike was incredibly helpful and friendly. I walked in with ups to send out and after Mike’s help, I spent $90 on Christmas presents for my dad and boyfriend. Mike walked with me around the store and talked out in great detail all I needed for my car and presents. Thanks!!
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December 2022 by Alicia Marie
Been here a couple times for different things, staff is very helpful. Thomas goes the extra mile to help. My dads 83 rollback I was having issues getting a part for he found it and had it in 1day. Much cheaper than the online company I thought I was going to have to deal with.
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November 2022 by Matthew M
They were open late and helped me find the part I needed quickly.Very friendly service as well.
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August 2022 by Kenneth Jenkins
Visited today to return a battery for the 2nd time under warranty, called before hand and told them I was initially given the wrong battery, was told it would be taken care of. Guy I spoke to was gone, guy claiming to be manager on duty said he couldn't exchange even though I offered to pay the difference (like 20 bucks). I explained that I have spent 1000's at advance, even replaced almost every part on my 89 civic through advance. He proceeds to check my history to see how much I've spent like im some liar and gives me the same d*** battery. Been using advance for 20 years and will never spend another dime here.
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April 2022 by Kim Lawson
Great place for fast and helpful services
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March 2022 by Howard Miller
Counter person was knowledgeable of what I needed.
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January 2022 by Jerry Downey
Had the parts I needed
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October 2021 by e w
Oct 3 2021, Chris provided me with great customer service after I pulled up at 5pm Sunday with a check engine light on. He quickly diagnosed the problem, got me the parts (spark plug and new coil sleeve) and advised me on how to replace them. Done in 30min and back on the road home with a smooth running Tacoma. Thanks!
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October 2021 by KENNETH SHORT
No wait no lines good customer service some products not in stocks some products damaged
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July 2021 by Fer Gutierrez
spacious parking
