Penelope is a jewelry store known for its friendly and helpful staff. Customers appreciate the attentive service, with staff often going out of their way to assist, whether by calling other stores to check stock or helping resolve issues with online orders. Many reviews highlight the welcoming atmosphere and the care taken by employees, such as cleaning charms, helping select new jewelry, and providing extra gifts, especially around special occasions like Christmas and birthdays. The owner is described as a joy to work with, ensuring customers leave satisfied and happy with their purchases. However, not all experiences have been perfect. Some customers found the customer service to be less friendly or dismissive, especially when inquiring about special promotions or specific items. Despite this, most reviews show a positive impression of the store’s atmosphere and staff’s willingness to help. Customers also mention the store’s good selection of Pandora items and clothing, making it a recommended spot for jewelry and gift shopping. Overall, Penelope is viewed as a pleasant place to shop, with a caring staff that aims to make each visit a good experience.
Marianne and Laura were just wonderful when I shopped there today! Thank you for having great customer service!!
January 2024
Oh the service here was like no other! I got a chance to actually work directly with the owner And my God was she a joy to work with! She took good care of me and sent me out with extra products for my lady for Christmas, and she loved her gifts!!! I’ll be getting all my extra charms from this location
July 2023
Penelope's goes above and beyond to assure customers are satisfied with their purchase.
