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“Was kind of bare but still a great location. I found two Birkenstock type sandals that were leather but they didn't have my size. I found two really nice dresses. Unfortunately, one of them didn't work out in the end and I wore it for Mother's Day and am giving it away. I also found an athletica dress that is at least $190 for 17 bucks. They had some great snacks and gummies. This is a very clean location and very organized. I really liked it here”
“Lauren was the kindest and helped me so much to style my things. She helped me before break, but I haven’t had a chance to write it until now. Seriously, bought way more stuff than i would’ve. Thanks Lauren!!!!”
“They are alright. I've asked for help and white girl acted like she didn't want to help. A heavy set white girl white girl with brown hair. If I seen her is be able to.point her out. I can't recall her name right now.”
“To be honest about a year ago I was so disappointed in Talbots customer service I cancelled my account after 25 years. I walked into the Lynchburg Virginia store and my faith was restored. Sandra Smith, the store manager, was amazing. Because of her excellent customer relations I reopened an account. I will only shop at the Lynchburg store because her and her leadership in the store! Talbots, leaders like Sandra should be rewarded !!”
“I liked that they had a good variety of clothes for plus size women. I wanted to try things on but their rooms were closed. They reassured me that I could bring back what didn't fit. The clerk was very friendly and let me know what the policy was for returns. Very professional!”
“I went into Maurice’s for work clothing since becoming a case manager. I found every single outfit, clothing piece, jewelry, etc in there. I was extremely impressed with their selection and prices. I rather pay for good quality of clothing that will be represented good in my position. The customer service is amazing, they’re so friendly and speak and help me in anyway. 10/10 recommend. I’m definitely a new regular and will be back!!”
“I don't know what all of the "one stars" are for. This is the BEST STORE I HAVE EVER SHOPPED AT. The LOFT has adorable clothes, with not too bad prices for the outfits, but if you have a tight budget, I wouldn't recommend shopping there. The LOFT is the kind of place where you take your Christmas money and your girlfriends and go on a shopping spree! This is the best place to clothes shop ever.”
“I was shopping in JC Penneys at River Ridge mall today and received excellent customer service from Melissa! She helped me with a children's item of clothing.”
“Love shopping at that store. The manager there is so friendly and after shopping there for years she knows what styles you like. Very friendly sales staff also. Such a cute selection of things you don't find in other stores.?”
“Went to pick up my wife it’s a distribution center not a store. Parking lot is horribly inconvenient and if the row you look in is full you have to exit and reenter to try another row. All rows are the same one way direction”
“I absolutely love this store! I can't come to Lynchburg without stopping by. Such a wide array of items from clothes to home decor, and pretty much anything you can think of. Employees are always helpful.”
“One of the few upscale retail fashion stores in Lynchburg. High quality means higher prices and not everybody understands that! Very helpful staff and owner. Always ready to suggest items for you to consider. I love this store! I only wish they had a larger selection of shoes and booties.”
“I had such a great experience with Cayden. She was so sweet and helpful during an exchange I needed to do and made everything really easy. She was patient, friendly, and just had such a positive attitude the whole time. You can tell she genuinely cares about customers and enjoys what she does. People like her really make shopping experiences so much better :)”
“Missy, the Manager of Penelope guided my partner from beginning to end to make the perfect pandora bracelet tailored for her. The two of us couldn't believe the end result with what we had envisioned. It was beyond GORGEOUS (personalized being one of a kind)! With her special touches she helped incorporate an vision we had in mind. I recommend working directly with her! The way she built rapport with us as clients was nothing but pure professionalism! Penelope has very beautiful selections. And if your looking for the little ones too there necklaces are very cute. She got exactly what she wanted and will cherish this memory. I hope somebody sees this after writing this and treats Missy to something nice. Keep up the great work, and check em out!!!”
“Revision next day (2025-08-30):
My wife returned and had her concerns addressed by a different employee. Olivia was amazing and ended up resolving all of her issues. + 3 stars.
I highly recommend specifically requesting Olivia for anything color related.
Orignal post (2025-08-29):
1. Foils kept falling off my wife's head. Foils removed inconsistently resulting in a patchy end result.
2. Employee insisted on toning cool instead of warm thus ignoring main requested service.
3. Curled my wife's hair when she specifically and repeatedly to be straightened.
4. Bleached my wife's shirt and pants beyond repair.
5. Ripped hair out of her head on multiple occasions
3 hours and $200 for poor service.”
“Honestly, it is such a clean, put-together store. Boasting a huge selection of both men and women's clothing items (not to mention that AMAZING clearance rack. This store has it all.”
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“I went Christmas shopping for a grandson’s friend and roommate. I had gathered a list of the musicians he follows I obtained from his facebook. The manager assisted me. She was so patient and professional. She deserves to be commended because I had a totally different experience in a different Hot Topic the day prior.”