Xfinity Store by Comcast Branded Partner

Internet Service Providers
Hours: The Xfinity Store on Wards Road in Lynchburg provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, where customers can also make payments or handle equipment. Experiences at this location vary significantly. Several reviews highlight positive interactions with specific employees, describing them as wonderful, very kind, knowledgeable, helpful, and courteous. Customers report being assisted promptly with their issues solved and questions answered in a nice timely manner, resulting in great experiences. However, other feedback points to inconsistent and sometimes terrible customer service. One account describes an employee as rude, noting the employee refused to accept a cable return and made negative comments about customers. Additional criticisms mention that the company can be bad about communicating local outages, provides slow service during peak hours, and can be hard to cancel without error. There is also a note to be careful with contact numbers due to potential confusion. Overall, while many visits are positive due to excellent staff, the service quality depends heavily on which employee assists, leading to mixed reviews for the store.

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1. Lynchburg, Virginia