The Goodwill Store and Donation Center is part of Goodwill Industries of the Valleys, which is dedicated to helping individuals and strengthening communities through skills training and job placement services. The store receives new inventory placed all day, every day, and many find it has the greatest selection in the area. Customers report that the staff is friendly and associates are great. Items are often fairly priced, with some being absolute "steals," especially on designated discount days, and many find wardrobe favorites. However, numerous reviews express significant disappointment with recent pricing practices. Many feel the cost of used items has skyrocketed, with prices described as crazy, ridiculous, and absurd. Specific complaints note that children's clothing and used toys are now priced far higher than in the past, sometimes approaching the cost of new items. Customers compare prices unfavorably to other locations and to newer bin stores, suggesting the store is losing value. Several reviews criticize the corporate structure as greedy, questioning the nonprofit status due to high executive salaries and the funneling of good items to online auctions. This has led some long-time customers to shop elsewhere.
