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October 2023 by Austin Behl
Dorian Soudjian is wonderful and a very loyal Goodwill employee. She’s gregarious and helpful. Thank you for your compassion and service.
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August 2023 by Kathi Tevis
Rude manager and employeesI have donated here since opening.Had an item with 3 stickers on it and was told "probably " someone put the wrong price on it. 2 tags were for 16 one for 8. As I said to them that's not my problem. At the short pump location earlier a customer had the same problem and i heard the manager took responsibility and sold it for the sale price. This store took a manager a pricing person and a sales associate all to say nope.They acted as if I put the sale sticker on. Unbelievable and she's a manager???I guess the goodwill is not in the business of happy customers. Will not shop, donate and encourage all to not round up.
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June 2023 by Joan F.
After 50+ years we had accumulated a lot of items that perhaps others could use. Took a couple of boxes to Goodwill on Gay Avenue only to see the boxes being thrown in the trash before I could even leave the immediate area. Never again.
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May 2023 by Mary Em
I was quite a regular shopper at this location and i'm becoming more and more annoyed about the high prices. A lot more items priced like retail and what's strange is that prices aren't consistent across all items. I've become frustrated while shopping due to the prices. I've attached photos of a pair of shoes that were priced at $20.99 that were in terrible condition. They even had a hole in them. It doesn't matter what the brand is if they're that beat up. Please consider re-evaluating the way items are priced. As a thrift store, I'd expect prices to be a bit more affordable and budget-friendly. And honestly, this is all across the Goodwill stores lately. I appreciate the work that Goodwill does to support the community, but the overpriced items have strayed me away to other thrift stores
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April 2023 by Nate Woo
I was disappointed when I visited this Goodwill recently and noticed that the prices have increased dramatically. Secondhand DONATED items are supposed to be reasonably priced, but it seems like Goodwill is no longer honoring that principle. I used to find great deals on clothing and household items, but now I can't justify buying something at this Goodwill when I can get it brand new for the same price or even cheaper elsewhere. It's a shame because I used to love supporting their mission and helping their cause, but now it's not worth it. I hope they reconsider their pricing strategy because I'm sure I'm not the only one feeling this way.
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April 2023 by kate deaton
Absolutely love this store! Love the staff love how clean it is. It just feels good to shop here. Thank you for everything. Keep up the good work. It is noticed and very much appreciated.
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February 2023 by Matthew Atkinson
Shelves are empty and most items were broken or missing parts ...store used to be a great place to find items for the home.
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October 2022 by Lo Hair&More
Great location. Staff friendly & helpful. Store full of home decor, sports, footwear & fashion for entire family.
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July 2022 by Carolyn Adams
Great staff and good prices, quite a treasure hunt to be had again soon.
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June 2022 by Charlotte Richardson
I always find great bargains and timeless treasures.
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April 2022 by Christy Lewis
I always enjoy my shopping trips at this goodwill. There are really nice people that work here. They always greet my kids :) Best Goodwill in Richmond/Central Va.The lady that always wears the cat mask always treats us like a friend. Love that lady!
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April 2022 by James Mugford
Great place to find amazing deal on gently used items
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February 2022 by Patty Hughes
Had some really good deals today and it was not crowded
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December 2021 by Vanessa Dieterly
Great pricing at this location. The store is usually pretty well organized and well stocked. Each department usually has a large selection without feeling too cramped. Lines move quickly.
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October 2021 by Beatrix Mickie
WORST JOB EVER!!!!!!!!! I started in January everything was cool, then as time went along management started to let people do what they wanted to do. After those people left or either got fired management want to be professional. Soon after that management let some good hard working individuals go. After that it was favoritism, and a stressful environment. Being pushed everyday is not a good thing. Do not recommend working there.
