-
August 2025 by Steven Carter
Great company in general.
-
June 2025 by Tyler Emerson
Gregy was my representative. She refused to transfer me to a manager for my shipment of several hundred thousand dollar material order going to my jobsite today. Absolutely ridiculous. I provided the tracking number I was given but she apparently could not find the order even though I had just talked to someone else at Fedex Freight earlier this morning and was told the shipment was on the way. I was simply trying to get a ETA to have a crew on site to unload the materials. The refusal to transfer me to her supervisor for me to coordinate this delivery is ridiculous and the reason I am leaving this review
-
January 2025 by Goatranced
Use a different company. I can pretty much guarantee that your delivery will get delayed. I've had several packages shipped through these guys and it's always the same. I get a notice that the delivery is arriving, it doesn't come then I get another notice that it's rescheduled to the next day. The next day I get another notice it's rescheduled to the next day. If that day is a Friday forget it, you won't see it until the middle of the next week. BTW I've not had this issue with FedEx Express or other freight companies. These guys are bottom tier.
-
October 2024 by Qile Zhang
This local office fail to deliver and even charge me a redelivery fee, the supervisor is also super unhelpful.
-
August 2024 by Allen H
I run a small business and this location is the worst shipping company I've had to deal with. Every time I get a freight order that's hold at terminal no one calls me for over a week to tell me I have a shipment to pick up and when they do call they are rude, try to charge me fees for late pickup when they never reached out letting me know I have shipments to pick up, and tell me it's my fault for not having a crystal ball and being able to magically know when stuff arrives for me. The manager is always rude and unhelpful on the phone and doesn't know what's going on in his store
-
December 2023 by José Rodriguez
Excellent and fast..
-
October 2023 by Adam Carpenter
Delivery for priority freight was for 2 day to deliver on a Friday. That didn’t happen. Needed to track down this place, call repeatedly, all to finally talk to a women who clearly didn’t care ONE bit. They didn’t give me an option to even go pick up because it was in a trailer and not accessible. So, they held my freight because they can and don’t care. All of which causes inconvenience to me.
-
October 2023 by Devon P
Fedex is the worst courier around! Package said delivered and my package is no where to be found. Takes a arm and a freaking leg just to get in contact with an incompetent customer service rep who’s telling me he can’t even contact the person who was on my route!! HATE FEDEX. do not recommend!!!
-
March 2023 by C Orellana
I just had a pick up service in Sterling, VA (today, March 14, 2023) and the FedEx Freight driver, Brett, was so kind, friendly, patient and compassionate. My dad passed away yesterday and today has been such a sad day, without knowing that Brett totally entertained my 5 year old and let him "help" him out. My little guy was smiling ear to ear. He was so happy. His demeanor was such a needed relief, giving us both a reason to smile. Thank you do not seem adequate enough! He is a great representative for your company.
-
September 2022 by James Boffman
Best drivers in Northern Va
-
September 2022 by Jason Egan
Terrible customer service.
-
September 2022 by Mike Zervoudis
Terrible customer service. Shipment not delivered when scheduled. Sean at Manassas facility was rude. Shipment should have been delivered on Thursday. I called Friday to ask for reason why not delivery. Told me best they could do is Monday. Thats 3 days after initial scheduled date.
-
August 2022 by Mike
Terrible customer service. Shipment not delivered when scheduled. Sean at Manassas facility was rude. Shipment should have been delivered on Thursday. I called Friday to ask for reason why not delivery. Told me best they could do is Monday. Thats 3 days after initial scheduled date.
-
August 2022 by James
I have a driver who doesn’t want to deliver my order and has scanned 2x now “Incorrect address -Recipient moved” even after contacting customer service multiple times. I will actively chose other options even if they’re more expensive.
-
January 2022 by Evan Lyons
damage freight, deny claims and stuck us with double shipping costs. these guy's policy to to fight the shipper on everything. go with a smaller company who has real service. we deal with many freight lines, and Fed Ex is very poor with transport times and communication
