Joyce Koons Buick GMC in Manassas, VA, has built a strong reputation for providing quality service and customer satisfaction for over 60 years. Customers appreciate the dealership's commitment to doing things right the first time, whether they are purchasing a new or used vehicle or seeking maintenance and repairs. Many reviews highlight the friendly and professional staff, with some customers mentioning specific employees who go above and beyond to assist, providing helpful, courteous, and knowledgeable service. The dealership offers a straightforward buying experience, with customers finding it easy to negotiate prices and receive excellent customer care. One customer described their first GMC purchase as smooth, thanks to the attentive staff and detailed assistance. Service experiences vary; some customers report quick turnaround times and efficient repairs, including warranty work that was completed promptly and without issues. Others had less positive experiences, citing long wait times, delays in authorization, and some errors such as incomplete or incorrect service work, like improperly adjusted tire pressures or missed steps in maintenance. Despite these occasional setbacks, many customers express overall satisfaction and confidence in the dealership, especially praising the loaner car program and the professionalism of the staff. Overall, Joyce Koons Buick GMC is viewed as a dependable dealership with friendly staff and a focus on customer service, making it a trusted option for vehicle sales and service needs in the Alexandria and Manassas areas.
Senal was so helpful to us buying our car! Thank you
November 2025
Matt and Bob sang the song we wanted to hear! We flip flopped on which truck we wanted and they still knew the words of the second verse that made us customers! Couldn’t be more pleased!
November 2025
Great dealership and the easiest car purchase I have ever been a part of! PJ is great - go find him and buy a car from this dealership, they're truly great people!
