Joyce Koons Buick GMC in Manassas, VA, is a trusted dealership with over 60 years of experience serving the local community, including Alexandria. Customers appreciate the dealership's commitment to customer satisfaction and the smooth car-buying process. Many reviews highlight the excellent service provided by staff members, particularly noting the professionalism and friendliness of employees. Buyers find it easy to negotiate prices, making their vehicle purchases enjoyable. The service department also receives mixed feedback. While some customers praise the quick turnaround times and efficient service, others report frustrating experiences with maintenance, including delays and incomplete tasks. Issues such as improper tire pressure adjustments and overlooked repairs have led to dissatisfaction for some clients. However, several customers still express their intent to return, citing overall positive experiences despite occasional hiccups. The dealership is recognized for its promotional offers, like tire discounts, and a welcoming atmosphere that makes customers feel valued. Many reviews recommend specific staff members for their helpfulness, further enhancing the dealership's reputation for outstanding service. Overall, Joyce Koons Buick GMC remains a popular choice for those seeking both new and used vehicles, as well as dependable maintenance services.
it was good. agent was friendly and made all things what i need
September 2024
Excellent service done quickly and professionally. I have found my new GM service dealer.
September 2024
It is an excellent place to buy a vehicle, especially they are not closed to negotiating a price. It was very easy to agree on the price of my new car and I loved the customer service and if you need help ask for Henry, he helped me and treats you like family
