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November 2023 by joseph v.
This place is a huge rip off they have 1.5 stars for a reason. Failed inspection gave me a bill over 1,000.00 I told them they was liars and that I will go get inspected someplace else. They still tried to strong arm me into getting repairs done with them by saying it's failed in the system repairs have to be done. I told them BS. I went down the street did have to pay 25 dollars for a light bulb but $25 to over $1,000 is one heck of a difference and then to lie about having to get the work done no matter what because it was in the system. Then offered 350 off. As if they was giving me a deal. DO NOT I REPEAT DO NO GO HERE UNLESS YOUR JUST LOOKING TO GET RIPPED OFF. Would like to give negative stars but cannot
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November 2023 by Stewart O.
Fast inspectors, great service manager, have used them for years. They have made quick adjustments in the past as a courtesy.
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August 2023 by James O.
actually less than zero stars. failed my safety inspection for a bunch of stupid and fraudulent reasons. was told needed new exhaust. inspected at another location and nothing was wrong. saw it with my own eyes. advise me auto work at this location. I am boycotting. stay far AWAY.
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June 2023 by Phil B.
Avoid this place. I brought my car for safety inspection, they failed the inspection on things that's were not broken or failures and said it would cost $600 to fix. I took my car to another place the next morning and it passed inspection. The tech at the second place said there were no issues that the Shell tech (Orlando) said failed. Shell tried to scam and cheat me with $600 fix offer, it didn't work. Everyone should stay away from this place if they don't want to be scammed.
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April 2023 by Wason
Stay away from this place, went there for inspection, the mechanic Orlando, extremely rude and he doesn’t what he’s doing or talking about, took my car to another place pass emission inspection no problems they lost a loyal costumer!!!Services: Auto emissions testing
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February 2023 by Jon B.
This station is ripping people off. I took my Sonata to them last month for a inspection. They failed it saying the right light strip cover on the right side view mirror was cracked. All the lights worked when the blinker was on. So how is this a safety issue? There was a less than quarter inch crack in a corner on the plastic cover that's been there for over 6-7 years, and they failed it. It did not obstruct the lights from working in any way. My advice would be don't go there. Find reputable station to do your car inspections.
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December 2022 by Raquel L.
I will never take my car here again. First I was told I needed a muffler. Okay was charging me $600. I said I would check around first I had to call back and ask which muffler I needed. The rudest older guy was there and no help. I called the person on the receiptJason, I asked which muffler did I need and he told me my car only had one. Now I'm confused because on line it shows two. So of course I ordered the wrong one. Second I fixed my car and called and Jason answered and I asked if I needed the paperwork he gave me and he said no. Okay great I didn't have to run home. I said I was on my way and I was only 10 minutes away. Got there and was told by the inspector I'm not taking any more cars. What I just called and spoke with Jason. We'll go talk to him and I would have to charge you for a new inspection because it's over 14 days. Today is the 14th day so how is it over. Because if you had your inspection at 9am 14 days ago and 14 days later is now 2, it's late what are you serious! I just left. I will not give this Shell anymore of my money.
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December 2022 by Jonathan E.
Do not take your vehicle to Manassas Shell for inspection. I was rejected, when reading the state inspection requirements for the reason, the inspectors interpretation was incorrect, when I took it back he disagreed so I took it do a different location which passed without any question.
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November 2022 by Mike A.
Avoid this business! You regret doing business with them!They endanger you and your family by damaging your car engine parts, not installing bolts and parts removed back in their original places. They were so unprofessional that they were unable to perform a simple part replacement on a very easy car. After wasting my 1.5 working days for something that for lower than average mechanic takes 45 minutes, they finished bullying me by quadruplly charging me of the same service anywhere else being done in professional style.They forced me to buy low quality part and charged more than twice for that, pics attached. They damaged my car. They broke my engine parts. They did not reinstalled removed part back. They lost blots and parts. They are not professional. They spent 1 hour and in a bully manner charged me 5 hours. They stained inside and outside of my car.When I look up definition of "charlatan" i see a lot of similarity to this business.Avoid this business! You regret doing business with them!
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October 2022 by Sharyn O.
This store is really price gouging they Already selling Virginia slims for 1099 a pack when everywhere else is selling them for $8.49 now they're talking about they're gonna raise the prices more I don't know how they're getting away with price gaging this is ridiculous stay away
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March 2022 by Kaleb Tobat
Came in for an oil change. After the team did an inspection of my car, Jason (manager) informed me the rear 2 tires were bald, one at the point of failure and immediately helped me figure out a solution to get them replaced. Recommended reasonably priced tires that were in stock and informed me his team could get it done. I left with an oil change, two new tires, and a good first experience.Jason was kind, considerate, and patient during my time there. Not only with me but with several other customers while I waited in the sitting area. He was genuinely respectful both TO the customer, and AFTERWARD. From the looks of it, he was willing and able to do right by customers and go above and beyond to be sure the job was done appropriately and the customer helped.I recommend this shop. My wife was here with our other car a few weeks ago. She can attest that Jason was just as respectful and honest then.Keep doing good work!Services: Oil change
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December 2021 by Wyatt B.
There is not a different auto repair shop I will take my car to get fixed. The service here is extremely fast and honest, they are clear about every step and cost along the way. I have been coming here for the last few years now and it has been a great choice. The service is extremely personable and I can't think of a garage that is friendlier. I recommend this place to everyone I know, and I hope the people who wrote the old reviews can try this place again and see that the change in management has done wonders. 5/5 stars every time.
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December 2021 by Janet King
I needed air and the gas station next to this place was out of order so they filled all four tires for me. I really appreciated the help and generosity...
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November 2021 by Leela Massey
I am so glad to have stopped in at this shop. When I first walked in, I was greeted immediately. I expressed my thoughts and concerns with my car to the gentlemen there and they went absolutely above and beyond. Not only did he explain in detail what was going on with my car but the mechanics there showed me as well. I felt heard and understood which made me feel much more comfortable. They were very truthful and considerate to my needs. I highly recommend coming here & will definitely be coming back again !Services: Transmission
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November 2021 by Ashley Brown
Super amazing team, they were really friendly and I highly recommend getting your inspection here!
