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March 2023 by Colleen MacDonald
✨i have been to sooo many banks and this is the best bank ever in my entire life. i walk in and am greeted so nicely and it is so nice of an atmosphere. i don't mind waiting to my favorite teller the lady with the glasses she's so nice and accommodating to my needs every time i visit. i wish i could give this place 100 stars. i will drive from anywhere to only come to this particular bank. i highly recommend 1000% guaranteed satisfaction✨
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January 2023 by Linnae McCullough
Friendly but that doesn’t make up for the fact you will sit for about 20 mins per person these days. Slowest bank I’ve ever been to. You cannot expect one person to tend to the lobby, the counter AND the drive thru. Was better as Bb&T
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December 2022 by Alicia Riddlebarger
This staffing at this location is ridiculous. I've been waiting in line for 15 minutes. ONE PERSON is taking care of both drive through lanes AND the lobby, and she's very overwhelmed. It's like this every time I come here. Unacceptable!
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February 2020 by Jon S
Awesome service. The staff was nice. Very helpful!
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January 2020 by Peter Voronin
Fix your ATM deposit function. It doesn’t work.
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November 2019 by Glenn Harvey
I have been dealing with this SunTrust branch for decades. They are always professional, friendly and efficient. I keep a personal and a business checking account with them. I purchase foreign currency through them when I travel. It takes a day to get the foreign money but their rates are much lower than you get at airports or little money shops in Europe. Unfortunately their savings account rates and CD rates are below what Discover offers.
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May 2019 by Leah Faney
Suntrust needs to get rid of the word trust in their name. Charged me $3 at an atm for checking balance. They should be called sunfraud with all the shady things they do. Worst bank I've ever had. They precisely know when to release pending charges so that they can make their money on their ridiculous overdraft fees. I will be closing my account and my husband will close his business account and take out money elsewhere. SUNFRAUD
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April 2019 by Wayne Phillips
Suntrust in Bristow Safeway is no longer, but is still listed in the suntrust lineup. Have to drive far/ wide to find a staffed Saturday lobby.
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November 2018 by Gregg Caldwell
Always helpful here. Just came in to get something notarized. In an out within 15 minutes.
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December 2016 by Christopher C.
I banked with Suntrust since I first moved to VA at age 14 and it was still Crestar. Over the past few years I've had nothing but miserable experiences with Suntrust's in person customer service. Fewer and fewer of their employees can speak or are literate in English. This has been a problem at branch after branch. On December 24 2015 two employees each refused to help me because they were too busy arguing with each other for 30 minutes! One was speaking Spanish and the other was speaking Farsi. So I doubt they even understood what the other was saying. It was comical. This Bristow branch was the final straw on. This time December 23rd 2016. Both the manager Jeff and his assistant were completely unhelpful. Worse still Jeff added insult to injury by laughing like the whole thing was a joke. He appeared to be in his late 40s and acted like a kid working at a fast food restaurant. When I reminded him about my life long history banking at Suntrust he gave me the old sarcastic, "Is there anything else I could help you with today sir?" answer. Goodbye Suntrust!