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February 2024 by Michelle Campero
The owner there spoke to me so disrespectfully regarding a moving help discount. I did not get rude nor request his presence. However, being a woman who was spoken to like that, I chose to drive across town for my purchase. The staff was pleasant enough. However, I highly recommend taking your business where it is appreciated. The owner was down right rude and demeaning. I offered to forget the 10% discount I am entitled too, but he still went on.
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February 2024 by Fred Faizi
Yes, this review is only for this location. Unfortunately I was not allowed to park car. I immediately cancelled reservation and went to Penske instead.
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February 2024 by Peter B
The manager is rude. Since they don't allow customers to leave their cars on the lot and tell them to park their vehicles across a very busy highway, I asked if it would be alright for one of his employees to bring me back in the U-Haul since I am handicapped and the manager didn't even want to hear it and kept cutting me off. Very rude. If he worked for me, he would have been let go a long time ago. Vehicle I had was filthy with trash and I had to clean it up before using it.
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February 2024 by Herbert Crooks
Great service, fast and available equipment.
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December 2023 by Mourat Chasim
I was used that location to rend a trailer. That location store manager he was so unfriendly and angry with me. I do not recommend to use that location. Also l prefer Uhaul to give more training their employers to make markable work.
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November 2023 by Amarilis Vasquez de Velasco
The customer representative at the counter was knowledgeable and very pleasant. He had a positive attitude and he was happy doing his job. Both the check in and return process were easy and took no time to get in and out.
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November 2023 by Luke Kersey
Reserved a truck well in advance for an after-hours pickup. Unfortunately, for whatever reason they dropped the ball on getting the truck prepped and ready for me...Had to call support and get re-routed all the way out to Herndon!
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October 2023 by Aaron D.
I've used this uhaul before with no issues, I'm active duty military with an out of state drivers license that SAYS it's expired, however my state recognizes it as valid due to federal and state law that says so. Today the extremely rude customer service representative that clearly had an attitude about needing to do anything other than sit there said he needed to see the paperwork from the DMV. There is no paperwork, you call my state DMV and they will tell you it's a valid license. I do not recommend anyone utilize this location if you have any other options.
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October 2023 by Miranda “Randi” S.
One of my favorite spots to go too for renting a truck or trailer. They are open on Sunday's which is a super bonus when a Saturday just available for my schedule. Always great to walk in and be greeted with friendly smiles and a staff who is ready to help! Thank you all for such a great experience and I look forward to using this location and the services again in the future.
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July 2023 by Zouhir Dahbi
I went there last week on Friday 06/16/23 to rent a truck at exactly 3pm and there was a guy there who obviously didn't want to work or make an effort to assist me with renting one. He lied and said he has nothing available to rent. I trusted him but when I was leaving I noticed there at least 2 parked there and decided to use the app to reserve one at the same time from the same location and It worked just fine...In addition to that the guy had a rude and racist behavior when he figured I came back to pick up the same truck that he said he didn't have available...I hope the company takes an action against this behavior and employee like him.
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July 2023 by William Eliason
Rep told me to park off lot the second I walked in.When I reserved I expected a new type van as I only fit in those, they wouldn't give me a clear answer and said "all the vans are the same"When I pressed saying other locations allow parking on site they said they didn't have the space.The lot had 4 empty customer parking spaces when I arrived today, and had at least 10 large front lot spaces open for other vehicles.Gut told me to walk away, go elsewhere, this one isn't up to par.
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July 2023 by Joshua Burgess
It's close and convenient for me but my god it's a huge pain to get anything done there. Every time I go in there its at least 30 minutes wait while one guy runs back and forth like a madman trying to handle all of the customers.
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June 2023 by Zuhair Haleem
Very rude employee's. Donnie especially. Online check in is less convenient. Find another uhaul
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April 2023 by Sri M.
The customer service representative was rude and not polite because I went onsite to reserve a Uhaul truck. He did not have any sense of politeness at all although I was speaking with him in a polite manner. I felt like he was doing me a big favor by renting me a vehicle. What a jerk and nasty person I met that day. My whole day was ruined that day because of thinking about such a nasty person. On top of that, I had to go to park my car at someone else's parking lot while it was raining heavily.
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February 2023 by Floor
The truck was clean and nice but the man who was their was so racist and rude. He acted as if he didn't want to rent us the truck and was very harsh with the costumers.
