The customer representative at the counter was knowledgeable and very pleasant. He had a positive attitude and he was happy doing his job. Both the check in and return process were easy and took no time to get in and out.
November 2023
Reserved a truck well in advance for an after-hours pickup. Unfortunately, for whatever reason they dropped the ball on getting the truck prepped and ready for me...Had to call support and get re-routed all the way out to Herndon!
July 2023
It's close and convenient for me but my god it's a huge pain to get anything done there. Every time I go in there its at least 30 minutes wait while one guy runs back and forth like a madman trying to handle all of the customers.