Victra, a Verizon Authorized Retailer in Manassas, VA, is known for providing a positive and helpful customer experience. Customers appreciate the knowledgeable and friendly staff, including representatives like Jawed, Preston, Ly, and Steven, who go above and beyond to assist. Jawed stayed after hours to ensure phones worked properly, while Preston efficiently handled multiple tasks, offering detailed explanations and excellent service. Ly is recognized for her top-notch customer service and product knowledge, setting a high standard for Verizon representatives. Steven demonstrated expertise in iPhone storage issues, offering helpful alternatives and clear explanations of Verizon offers. Customers feel well taken care of and confident in their purchases at this store. The staff’s dedication to connecting customers with the right devices and solutions makes this location a trusted place for Verizon services. Overall, Victra in Manassas is praised for its friendly, knowledgeable staff and consistent, quality service, making it a preferred Verizon store for many.
The sales rep was very good patience with me. Took the time and care to tell me exactly what I was getting in my plan. Also took the time to make sure I got what was best for me.
May 2024
Kaya is the best in this store she is good listener and helpful. Solved my problem even Sudley rd store couldn’t.
May 2024
Great experience. Jawed was extremely courteous and helpful. Stayed after closing to make sure everything with our two new phones worked out.
