-
September 2023 by Citic07
Horrible bank. The customer service here is a joke. They are also one of the slowest banks in McLean. There’s only one good person in the drive-through window, and he only works sometimes. Ever since Bank became truist, it has been worse and worse every month. Avoid truist, avoid this bank.
-
November 2022 by Suhayl Shafiq
Management and bank policies in place are beyond backwards. Weeks of wasting my time and almost sat for 2 hours inside to close out my accounts. Showed up 3:30pm and didn’t leave till 5:15pm. Worst banking experience ever. Employees worked hard to get the task done however it seems there’s so management support when it comes to larger tasks at hand.
-
October 2022 by D G
Customer service is definitely lacking, particularly with the branch manager (name to be added later). As a previous reviewer stated, what’s the point of appointments. While I understand that this policy may have been put in place to manage wait times or crowds during covid, the branch only had 3 total customers. The branch manager was also free and not attending to another customer, yet was adamant that an appointment is needed for her to assist us with our service request. When I mentioned that it was not advertised that an appointment was needed and that it took a lot of coordination to get all parties present, her response was “I’m sure it was” in an unapologetic manner.While she eventually fit us in (after listing out a bunch of conditions), it just left a bad impression. Go elsewhere if you want to be valued and not treated like second class citizens. A note to the branch, keep in mind that customer service is vital to keep your customers happy and returning. I will definitely not be referring this branch and since this is the first time I visited a Truist Bank, I will be writing it off as a potential bank to start a relationship in.
-
October 2022 by Mommy Nature
Whats the point of online appointments?
-
September 2022 by Dee Green
Customer service is definitely lacking, particularly with the branch manager (name to be added later). As a previous reviewer stated, what’s the point of appointments. While I understand that this policy may have been put in place to manage wait times or crowds during covid, the branch only had 3 total customers. The branch manager was also free and not attending to another customer, yet was adamant that an appointment is needed for her to assist us with our service request. When I mentioned that it was not advertised that an appointment was needed and that it took a lot of coordination to get all parties present, her response was “I’m sure it was” in an unapologetic manner.While she eventually fit us in (after listing out a bunch of conditions), it just left a bad impression. Go elsewhere if you want to be valued and not treated like second class citizens. A note to the branch, keep in mind that customer service is vital to keep your customers happy and returning. I will definitely not be referring this branch and since this is the first time I visited a Truist Bank, I will be writing it off as a potential bank to start a relationship in.
-
July 2022 by John P
Whats the point of online appointments?
-
March 2022 by A. Smith
I like this branch of the bank because every time I went to the bank, Ms. Atefeh answered with great patience and respect, and I have always been satisfied.Thanks to the bank EO's and managers to having Ms. Atefeh on this branch. ?
-
March 2022 by sam realtyteam
They help me a lot, I recommend.Ms. Atefeh is very awesome, She's a professional banker and also I want to say to the Truist bank, thank you for having Ms. Atefe ?
-
March 2022 by Sophia Hernandez
Thank you to Truist bank, to having good employees Ms. Sara and also the Ms. Atefeh, and I have always been satisfied.Thanks
-
March 2022 by James R. Gonzales
When I went to the Truist bank, Ms. Atefeh answered with great patience and respect, and I have always been satisfied.Thanks
-
March 2022 by Hamed Saeidi
Ms. Atefeh, I appreciate your service. And also the other employees, They answered me very well.Thank you ?
-
October 2019 by shahab namiraniyan
This branch is the best .
-
June 2018 by Tina McMahan
I have banked here for over 20 years and I very seldom have an unpleasant experience.
-
May 2018 by Deborah E.
Latifeh ~ !!! She is amazing ~ She is so nice, and such an asset to this branch...Everyone else in the McLean branch there, is also very nice. Latifah goes out of her way to accommodate everyone...She is so kind, patient, helpful, and she bends over backwards to take care of all your needs...We have been banking with BB & T (which had merged about 20 years ago with First Virginia) for over 30 years, and I seek out this branch, b/c I know that Latifeh will take care of anything & everything that I need, very,very efficiently, professionally, and very kindly....She is a gem...Has handled a lot of transactions for us, and always does her job with a smile, remembers everyone's name, (who she has worked with before), and has the nicest attitude ~ Love her so much ~
-
September 2017 by Ashlee N.
Don't make an appointment with anyone here. They don't care. I was not helped any of the 3 times I was supposed to meet with Lateafa. And the rest of the staff here has no idea how to do anything. Good luck. Go to a different bank. Started out with one star due to above statement but Latifeh was finally available and able to do what we needed. Just have patience at this place :)