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January 2024 by April Mcghee
Bought curtains, ottomans, pillows, a duvet cover from CB2 and Crate and Barrel last year. I had the duvet dry cleaned it it shrunk (the cleaners said they followed the label and urged me to contact CB2). I planned to order a new one and was hoping they could at least offer a discount. After a call and holding for 30 minutes, I was told they could do nothing. Bad customer service.
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December 2023 by Viviane Gentile
I barely tolerate shopping, but entering this palatial store diminished all the stress I was feeling about Christmas shopping. It is simply beautiful, no wait, elegant. I didn’t feel overwhelmed like I wanted to buy everything, in fact I only bought a few gifts. Mary Jane, known as MJ, was very helpful and offered gift suggestions and just a nice person and was one of the reasons my shopping buddy and I felt so welcome in this store and wished we could have avoided that overwhelming mall.
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December 2023 by Shelly
love CB! I wish they had locations in Montgomery County. However the drive here isn't too bad.Service here is usually top notch. They carry alot of nice glassware to show off your candles. Or fancy cutting boards so you can make a cool charcuterie board.They have nice deco for the home as well. Im definitely coming here when I wanna replace my dinner ware.
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November 2023 by Shelly J.
I love CB! I wish they had locations in Montgomery County. However the drive here isn't too bad. Service here is usually top notch. They carry alot of nice glassware to show off your candles. Or fancy cutting boards so you can make a cool charcuterie board.They have nice deco for the home as well. Im definitely coming here when I wanna replace my dinner ware.
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November 2023 by Ann G.
Love this store and layout. My basket is always full. Honestly I need a cart! The staff asks to bring items to the counter when they notice my basket filling up. They did this on three separate trips. I hope it's in their staff training. I love coming here for that reason. Also, there's parking right outside the doors! Again love that! And of course love their products!
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November 2023 by Nick Vroustouris
Did not like the way it is set up. You have to use your phone to see if the item is in the store. Walked around for twenty minutes and was never approached by anyone if I needed help. Wanted to buy a nice cookware set for my kitchen but instead went downstairs to Sur la table and bought it there. Will never go back to that location again.
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November 2023 by Yasmine Hasan
Customer service can be improved. I went in on a Thursday, mid-day, so not a busy time at all, to pick up an online order of 2 pillow shams. I gave the order number to one of the ladies at the register and she said someone will bring it out. 20-30 mins go by and nothing. The lady went on to help a customer and another one was nice enough to notice I had been waiting a while, so she asked for my order number and went in and grabbed it within 2 mins. What could’ve been an in-and-out experience dragged on for no reason.
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October 2023 by Tony Lee
I walked around for at least 20mins but someone broke from their, future personal plans, conversation to ask if I need assistance. Called to ask where they were located and the guy could not give me an accurate location. All their sofas sit too low and the backs are too low. Personally I will never shop there again.
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October 2023 by Meredith D.
Walked up to the counter to check out with a basket full of glassware. There was another customers standing waiting to be helped also and probably five employees. They were all emptying boxes, doing other things, and could NOT be bothered to check me out. I was standing right in front of an employee on the phone, and she NEVER even looked up and acknowledged me. Great example of "this job would be great except for the customers." I left the glasses on the counter, left, and won't be back.
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September 2023 by C Chu
I’m very disappointed of the service in Tyson’s store. I ordered 3 queen size beds back in July and was told will be available for delivery in September. I never received anything about the progress. I went to to the store around Sept 2, was told they are still waiting for a part to arrive. It should become available on Sept 8. I called the store on Sept 8 because no one contacted me through email or phone or text. I was told this time the beds are in the DMV area and ready to ship. Someone should contact me through phone or email soon. I told the store I need the beds by 9/21, they reassured me there are plenty of time and not to worry. Again, no emails phone call or text, I called the store on 9/18. I was told I have not paid the 2nd half payment (which is supposed to pay when the beds are ready to ship out). I paid immediately on the phone and was told the first available date of shipment is 9/26. I was very disappointed but the store clerk was actually agitated by me and start getting impatient with me. And her attitude was like “want it or not, we can only ship on 9/26. It’s on you, not me” I expressed my disappointment and asked if there’s anyway the bed can be shipped earlier. The clerk was as cold as a wall making me feel that I was the rude and unreasonable one. When I asked how are they going to contact me this time before delivery, again it’s email or phone. This lady is so rude she didn’t even apologize for their sloppiness and lack of communication but hanging up on me. I was planning to buy all new plates and dinnerwares from crate and barrel for my new house. Now I will not do any business with crate and barrel anymore. Sloppy communication, rude store clerk, bad management from top down. I regretted that I have been a loyal crate and barrel customer for two decades. Not any more.
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September 2023 by Taylor S.
This location is so well organized and clean! My soon to be sister-in-law and I went to select items for her registry and every employee offered to help or checked in on us at some point.
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September 2023 by Annika Terrell
My fiancé and I went to a wedding registry event at this Crate & Barrel and it was wonderful! All newly engaged couples should give it a go. It's free, they offer coffee, and you learn so much about your partner and the things you each like. Sadly their app is Apple only and we have androids, but they did supply us with an ipad that worked great. Special shoutout to Megan who was a fantastic host during the event and made sure everything ran smoothly. She knows her stuff and made sure everyone was comfortable and knew what to do.
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September 2023 by Kaitlin McTighe
Manager Liz at the Tyson’s store is awesome. She went above and beyond to give me great service, find the items I needed, and was able to troubleshoot a hiccup with my registry item tracking. She was upbeat, friendly, efficient and effective, and it is clear she loves her job. She exceeded my expectations and made my shopping experience one of joy rather than dread. I typically don’t write reviews but her service was just that exceptional. Liz - thank you for being a bright light in the retail world!
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September 2023 by hanin DXB
I love this place and the staff is very helpful and sweet, especially Barbara she is so knowledgeable , patient , sweet , service oriented and above all she remembers her customers! She is just amazing ??
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September 2023 by Stephen Marone
We went to Crate and Barrel today and wow, what a disaster of an experience. We went there to pick up an online order and to look at their KitchenAid stand mixers. They had a KitchenAid floor model we liked and asked a sales associate if they had it in stock. She showed us a new one in the box and said it was in stock. The box she showed was obviously a different model (the floor model said Limited Edition and was a different color). She insisted the picture on the box was wrong and that the item inside was the one we saw displayed in the store. I was bewildered and she said she will go back and double check. In the meantime, another sales associate asked if I needed help and I asked her the same question and she also said that the box had the right product despite the picture showing a completely different mixer. Unconvinced, I did my own research and googled and found out that the display was actually an old limited edition model they used to sell but no longer sold at Crate and Barrel. I informed the second sales associate about this and she just said ‘uh huh. Got it’. And walked away. Then our original sales associate returned and confirmed our findings; it was in fact an old model from 2021 and the box she showed did have a different model despite them repeatedly telling us it was the right one (at one point we had to actually show her part of the actual mixer you could see by peeking into the box). Anyway, she said she could sell the floor model for 20% off (they already had a 15% off all stand mixers for Labor Day) and that I would not be able to return it even if it was defective and also they did not have any of its original attachments. We discussed and politely pushed for a fairer price (especially since I’d have to repurchase all the attachments) and they got very angry and annoyed. They did end up saying they could reduce it to 40% off, but we were already put off by their attitude so we stopped pursuing it and just wanted to pick up our online order and leave.They asked us to wait for our online order and it was taking a while. When I followed up I was instructed by another associate with a bad attitude to just wait. We then waited for another 15 min and then followed up to be told that they 'lost' our pickup order and we couldn't just get the item from the shelf because they already marked that as 'picked up' and couldn't refund it. . .They finally found it in the end, but I have no intention of returning to this store again. If the store manager reads this, please take the following advice: inform your representatives that if they do not know something then don't assume things and waste everyone's time. Also, when you have a pickup order you should have the rep or cashier handle it immediately instead of just waiting for someone to get it from the back when it's convenient. Lastly, tell your staff to simply be polite. I will say that there was a single ray of hope in this store, and her name is Barbara. While all the associates were steam rolling me and insisting that the correct product was in the wrong box, at the very end of this exchange another sales rep called Barbara came by and asked what the issue was. Already disheartened, I told her the situation. She immediately saw the issue and she too recognized that the box I was being shown was not the correct one. She correctly said she doesn’t believe they had the displayed one in stock and that it is an old Limited Edition they used to sell. By then, the sales associate we had been working with tried to talk over her, but Barbara (politely) shut her down and simply ripped the tag from the display model saying it is wrong and it will be replaced.I hope changes are implemented so future customers have a better experience and the rest of your staff learns from Barbara, but I sadly will not be finding out myself.
