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“Came in late with a dying battery and Scotty helped me get a new one, fought with my old car to get the battery replaced, and was just really nice the whole time. 5/5”
“This store got my part and found it right away. The other store I was at before showed it was in stock and when the guy couldn’t find where it was that he thought it was, he just walked away and gave up.”
“I stopped by this location after work on a Tuesday afternoon when I realized one of my headlights was out; I needed to purchase a replacement bulb and have it installed at the same time (I googled which shops provide this service and first listed was O’Riellys)
The first associate I spoke with was welcoming and helpful. He located the correct bulb and came out to my car to confirm it was the right fit and attempted to begin the installation. After taking a look under the hood, he noticed that the bulb was in a particularly difficult spot to access and might require removing surrounding components. He brought out another team member to take a look, and they explained the setup was more complex than expected and might need a mechanic. “A mechanic for a lightbulb change?” I thought and began to get frustrated.
Understanding the disappointment, they went back inside and checked to see if Andrew could assist—and I am so glad they did. Andrew approached the situation with confidence and patience, carefully figuring out how to access the bulb while working around the tight and complicated layout. Despite the challenge, he was able to replace the bulb and reassemble everything properly.
Andrew was cheerful, professional, and very reassuring throughout the process. I truly appreciate the extra effort he put in to solve the issue rather than turning me away. Thank you, Andrew, for your outstanding customer service and dedication—you made what could have been a frustrating experience incredibly positive. You ROCK!”
“their staff are helpful and understanding especially when you're describing something thats sounds impossible. I do all my auto parts shopping with These guys. if they don't have the part, they know where to get it.”
“Shoutout Hudson THE GOAT!!! Super friendly and helpful, did a great job testing my battery, alternator, and starter. Battery ended up being dead and he replaced it super quick! Incredible service and the battery price was also great in comparison to competitor shops.”
“Very hard working,friendly knowledgeable employees, comfortable environment quickly help the customers, and clean organized store i highly recommend this location”
“I picked up my pieces without any issues and replaced them in my vehicle...my son and dad taught me how to work on my own car. Also..received a veteran's discount ✨”
“Very very friendly and helpful very knowledgeable clean store all the employees were so nice to costumers its a great environment good job Reillys ,I highly recommend this location”
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“Wade is the textbook definition of superb customer service—knowledgeable and kind; you can definitely tell that he cares. I can honestly say he is the reason for most of the repeat customers.”