Truist, a financial institution, is temporarily adjusting its services to prioritize the health and safety of its clients and employees. While some branches remain open with enhanced sanitization measures, teller services are only available through drive-thru lanes or by appointment. Customers have mixed experiences, with some praising the excellent service and patience of tellers like Makayla and Jean, while others have encountered issues with the ATM. Overall, Truist aims to provide reliable banking services during this challenging time.
Help! I'm trapped in the far left teller lane in the drivethru--all the other lanes have been moving SOME-- I've been here for 23 minutes in the same position 4 cars back!!
October 2025
30 minutes in drive thru on a weekday still have 2 cars in front of me Service is terrible at this location
September 2025
Had 3:00 appt. to renew a CD. Sat for 30 minutes and the banker who made the appt. never showed, nor did anyone acknowledge me, so I went to the teller line and closed the CD. Worst service ever. Typical of this branch. Kristy, the teller was great, though.
