The Old Navy store in Mechanicsville is highly appreciated for its great customer service, friendly staff, and neat, orderly environment. Customers enjoy taking their time shopping, finding quality clothing, and receiving helpful information about their rewards points at checkout. The store consistently provides a positive shopping experience, with staff being helpful during returns and exchanges. Overall, shoppers are very pleased with their visits, and many express a desire to return, highlighting the store's helpfulness, friendly atmosphere, and good product quality.