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January 2024 by T Boisseau
Came in once the bank opened this morning, short line, I was the second person in line. The sweet teller was helping a gentleman and the machine they needed was slow or down - I decided as another person got in line behind me that my time was flexible and I could come back later- as I was leaving the teller noticed and apologized for my wait which I appreciated that she noticed while managing the tasks in front of her. I told her it was no problem at all and that I am happy to come another time since I work next door so others wouldn’t have to wait on me. She was great!!
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December 2023 by T Leigh
Came in once the bank opened this morning, short line, I was the second person in line. The sweet teller was helping a gentleman and the machine they needed was slow or down - I decided as another person got in line behind me that my time was flexible and I could come back later- as I was leaving the teller noticed and apologized for my wait which I appreciated that she noticed while managing the tasks in front of her. I told her it was no problem at all and that I am happy to come another time since I work next door so others wouldn’t have to wait on me. She was great!!
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May 2023 by Brittany Fields
Poor experience went to the fraud claim department and they won’t do anything for you. Do not use the Depop app as you can see the bank will not help you when people steal money from your account and stealing jewelry.
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April 2023 by Joanne Monday
Great customer service today from Kelly at the branch on Hull St in Midlothian.
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January 2023 by J Doe
Had them lock my card over the weekend. Called today and was placed on hold for 15 minutes until I decided to hang up. I needed them to unlock my card as I’m unable to do it on the app because they did it on their end. When I’ve tried calling back it goes to voicemail. If I wanted to wait on the phone I’d have simply called the Truist 800 number! SMH
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November 2022 by Leigh
I have been a Wells Fargo customer for decades. I went in Saturday morning at 10:30 to open accounts for my teenage sons. Even though the bank was going to be open for another hour and a half, they refused to help. Richard, the manager, said there was one banker and since there was one person ahead of us, they would not help us since he said it would take a hour to open the accounts. I asked if he would help and he said that wasn't his job. We drove down the street and stopped at Truist. Jen Dodson, met us with a smile. Said she was happy to help and had both accounts set up in 25 minutes. She was great. What a difference! Highly recommend! Thanks Jen! You were awesome!
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October 2022 by Meredith Weiss
I have been a Wells Fargo customer for decades. I went in Saturday morning at 10:30 to open accounts for my teenage sons. Even though the bank was going to be open for another hour and a half, they refused to help. Richard, the manager, said there was one banker and since there was one person ahead of us, they would not help us since he said it would take a hour to open the accounts. I asked if he would help and he said that wasn't his job. We drove down the street and stopped at Truist. Jen Dodson, met us with a smile. Said she was happy to help and had both accounts set up in 25 minutes. She was great. What a difference! Highly recommend! Thanks Jen! You were awesome!
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September 2022 by Richard Pools
This Bank is horrible... Customer Service by phone totally horrible everything is we will have a supervisor call you back in 24 to 48 hours.If you have an account and someone gives you a check that gets returned (not you making a bad check) They will block your account for 10 Business Days with NO ACCESS TO YOUR OWN MONEY!!!! I give them a NEGATIVE 1000 stars. STAY AWAY I'm Closing my account in NINE DAYS because thats when the 10 days will be finished and my Business Account will be Un Blocked.
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April 2022 by DeAnna Davis
Had them lock my card over the weekend. Called today and was placed on hold for 15 minutes until I decided to hang up. I needed them to unlock my card as I’m unable to do it on the app because they did it on their end. When I’ve tried calling back it goes to voicemail. If I wanted to wait on the phone I’d have simply called the Truist 800 number! SMH
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April 2022 by Matt Cain
Reviews speak for themselves, horrible customer service especially from Karen who was having a really bad day. I look forward to continuing to go to this location and asking for Karen by name. I want my pennies and I'm coming for them. See you tomorrow!
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April 2022 by Sierra Edwards
These people are just NASTY & RUDE. The way they spoke to my mother today was ridiculous! Do not go to this bank. They’re absolutely terrible! Specifically whoever the lady with long blonde hair is!
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April 2022 by Moazan Rehman
SunTrust was better, this branch is slow and doesn't care about the time of their customers. Waited in line for almost an hour.
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January 2022 by Kristen Turso-Whitlow
Horrible customer service, including from the branch manager. Will be closing my account despite all the inconveniences of that, so I do not need to bank with BBT- and specifically this branch.
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September 2018 by Stacie Amos
I've been with BB&T for 22 years. I've never had a problem. The tellers at my branch recognize me when I come in and greet me by name. It's a good feeling.
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June 2018 by TAYLOR Kleidosty
I never used this bank before but their rates were competitive. So I used them for a refinance. The people were nice but failed to tell about some of the wire transfer fees. They told me the best way is to just wire the money. Next thing you know I incur about $150 in wire transfer fees. When they could have just sent me a check and I could have had a hundred and fifty more dollars. They also repeatedly send insurance cards making them look urgent. But are nothing but junk mail. Our loan finalized in December and now we are in the beginning of April and we have received seven pieces of mail stating we need to get this extra mortgage insurance in case of death. The pink thing on top is the one from BB&T and I also deal with other Banks. But they clearly stated on the front of it before you open it that this is an insurance program or so on that is the lower picture I have attached.
