Truist receives positive reviews for its kind and patient staff who provide awesome help. Customers report being helped immediately by sweet and great tellers who manage their tasks well, even when machines are slow or down. The staff is noted for being attentive, with one teller apologizing for a wait despite the customer's flexible time, which was appreciated. The service is described as a job well done, particularly at the Harbor Point Branch. In a specific instance, a customer who was refused service at another bank found a stark difference at Truist. They were met with a smile and a willingness to help, resulting in multiple accounts being set up quickly and efficiently in 25 minutes. This experience led to a high recommendation for the business. The overall impression is that Truist offers happy and awesome service, making customers feel valued and assisted with a positive and great attitude.
We want to give a shout out for a job well done! The help we were given today at the Harbor Point Branch was awesome. We were helped immediately by kind staff with extra patience!
April 2023
Great customer service today from Kelly at the branch on Hull St in Midlothian.
September 2018
I've been with BB&T for 22 years. I've never had a problem. The tellers at my branch recognize me when I come in and greet me by name. It's a good feeling.
