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November 2023 by Ann White
I enjoy going to the Southside location, however the last few times they have done poorly with cleaning my car inside and out. Their vacuuming of the car inside sucks, they put shine on my tires but don’t clean my rims. Three times I had to tell them that my rims were still dirty. I’m so disappointed and dumbfounded. Please do better. I always tip but now I feel that I shouldn’t.Services: Auto detailing
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September 2023 by Kathleen Summa
I wasn’t impressed they did a half job cleaning door pockets doors. And a terrible job on my windshield and I paid for the $45-ish cleaning. Not worth it! One of the girls was wiping down another vehicle and barely swiping the car no elbow grease, but had her phone handy.Services: Polishing
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September 2023 by Jasmin T.
Cecelia knows exactly what I need she is amazing! Also all the staff members do a wonder job!! Highly recommend.
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September 2023 by David & Laura
Service, the RVACame here getting wife's car done before driving down for her dad's funeral.. no one smiled or spoke clearly or even acknowledged us other then grunts and hand movements. No "thank yous" hello nothing . The longest sentence we got was "what you want"? I said the best interior was you do... And with nothing more handed a slip of paper and he walked away. Waited ten minutes ish for the cashier to turn up. No basic civilized greeting just ran my charge. At this point I gave up trying to communicate with them. Eventually something unintelligible came over the speaker... Apparently that was to let me know my car was done... The wash was okay and the interior was passable, just okay for the price. The guy outside who I got my car from was extremely polite in front,That saved them a second star.Services: Auto detailing
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August 2023 by Kimberly Ocasio
I'm so frustrated!!!! My mother (senior) When to get car detailed and when she got home I looked at it and they did a horrible job. I told her to bring it back but she didn't have the energy. I may bring it back today. They didn't wipe the seats, the steering wheel and I still see crumps on carpet. They didn't clean the ashtray or the side doors. Total waste of money. I could have went down the street to Tommy's and did it myself for much cheaper. It's too many other carwashes popping up everywhere for this company to put forth such little effort and pride in their work. It's at least 4 other carwashes on that same short strip!!! Wake up CAR POOL you may have been in business for along time but the key is to stay in business!!!!!!!!!!!!!!!!!!!!! Not a happy customer AT ALL!!!!
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August 2023 by Devra Brusso (Lashing)
I enjoy coming to have a full detail on my car. The last time was a bit disappointing. I had the Extreme Hot Wax package because I have rubber car mats. They cleaned the mats and the interior for the most part look good except I don;'t feel they vacuumed very well at all. My husband took his truck same package and you can clearly see they took the time to vacuum his floors. Also the windshield was/is so streaky that I need to reclean it so I can see out of it clearly in the morning and at night with headlights.Services: Auto detailing
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August 2023 by Violet Claxton
I spent $92 on my car and I could not believe the poor work that was done. They didn't touch inside my door handles, it was obvious they didn't take my leather floor maps out to wash them. Never again and I have been coming to Car Pool since I moved to this area. Plus it only took them 15min.Violet ClaxtonService: Clay bar treatment
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July 2023 by Kristen Henry
I was not pleased, I arrived right when the opened was first in line. I told them I only wanted outside wash and that I was in a hurry. Somehow 6 cars got ahead of me and I had to wait a long time so I ended up leaving because I was going to miss my appointment. I thought I could get in and out pretty fast since I was at the beginning of the line and was only getting an outside wash. Not very happy. Paid 23.00 basically for nothing.
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June 2023 by Ashley Renee
Today was my first time using Carpool. I got the RVA Ceramic Shine. For how my car looked when it went in to when it was done it was a 10/10 job. My car was clean inside and out. The black smudges on the outside were gone. The dirt, dog hair, and sand were gone! I was surprised at how good it was for how quick they work.Services: Auto detailing
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June 2023 by Justin Woodley
The wash was good but their attention to the inside of the car was terrible. Why am I getting into my car with trash still in it, the center console looks the same as when I left it, dust on my display screen, my control mount. Like did they even do the job? At this was the highest package? I'd rather pay a neighborhood kidServices: Polishing
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June 2023 by Anthony Jackson Sr
Car Pool has been in steady decline. Workers don't seem to take pride in their work and I always have to point out deficiencies, especially with my wheels. Automated car washes appear to do just as well at half the price. My 3 cars will go elsewhere from this point forward. Awful.
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May 2023 by Tricey J.
Terrible!! This is the worst car wash in america. Not only was my friend waiting for 2 hours on a Thursday mid afternoon, they BROKE my armrest, didnt even lift the mats to vacuum, basically didn't vacuum. Luckily i was not the person who took my car in this day because this is outrageous. I will be filing a BBB report regarding my BMW armrest, this is too expensive to let go.
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April 2023 by Caitlin W.
The supervisor and an attendant met me at my car as I pulled up in a heated argument that continued as i got out of my car and tried to avoid the situation. I quickly chose a wash as the attendant continued to talk back to the supervisor. i hoped the environment would improve inside. When i approached the cashier she was on the phone (airpods) discussing her personal life. I was not greeted and i handed over my receipt. she continued to talk on the phone as i asked how to enter payment . The cost is not worth the lack of customer service, especially for a business that operates on service and performance
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April 2023 by Walter Bullington
The ceramic wash is the best car wash available anywhere. I have been a customer since 1979 and began on North Boulevard. Since moving to Woodlake in 1985 the Hull Street facility has been my go-to location for both my wife and my vehicles to be cleaned. Employees always friendly and courteous. My one request is that Car Pool look into a rewards program for loyal and regular customers and/or more "special offers" and coupons throughout the year. Several of our friends also utilize your services. Keep up the good work!
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April 2023 by Terrance Harris
Very good job. Removed all the pollen and grime from truck. Wiped down the inside of my truck. I recommend this place. The cashier isn't the friendliest but that's ok.Services: Car waxing
