CarMax in Midlothian, VA, offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without haggling or pressure. The dealership provides a stress-free car buying experience and also simplifies the process of selling cars, with competitive offers for sellers. While many customers appreciate the helpful and courteous staff, there are mixed experiences regarding the accuracy of car descriptions. Some customers reported discrepancies between the advertised and actual vehicle features. However, the service team is noted for their efficiency, as one customer praised their efforts in returning a forgotten item after a sale. The buying process is generally smooth, highlighted by one customer who enjoyed the ease of reserving a car for a test drive. Although there was an issue with a vehicle's alternator, the company honored the warranty and provided reimbursement, showcasing their commitment to customer service. Overall, CarMax delivers a blend of large inventory, helpful staff, and a straightforward approach to car buying and selling, contributing to a generally positive experience for many customers.
Great value for a trade in. Staff were friendly and fast.
May 2026
Used Express Drop off service to sell my car. From start (online) to finish (getting dropped off at home with free Lyft ride), experience was excellent. I have sold cars both privately and through Carmax (2x) and Carmax is the easy button, would recommend and use them again.
May 2026
Brandon was great today. Went above and beyond with information and got us on the road today. Thanks so much Brandon.
