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March 2024 by Wayne Harrell
Sales guy was decent..but went to sell my vehicle and the estimate was way less than I expected. Not to mention whoever drove my car dogged on it on the test drive l. I could feel the difference.Will not sell a car with CarMax again
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March 2024 by Mikhail Garber
Scheduled test drive online but had to wait 20+ minutes for someone to be available meanwhile about 10 employees around were desperately trying not to fall asleep at their computers.
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March 2024 by Charles Miller
Love the new truck. Our salesman Keith did a great job working with us. Made the process quite fast.
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March 2024 by Sally Hamilton-White
Travis worked so hard for me and got me into my new car. I'm super happy with my overall experience. Love my new baby, I named him Jack
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March 2024 by Kelley Pritchard
I was impressed with the friendliness and professionalism of the staff. Everything was clear online, I went in and worked with a rep, did a test drive and bought my new car. Very easy. Highly recommended.
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March 2024 by Brandon Driskill
I want to give mark Williams a huge shout out not only did mark go above and beyond for me and my family but he made car buying easy. If you and your family are in need of a vehicle mark is the person to go to with any question he’s the best! Thank you again mark it was a pleasure of doing business with you!
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March 2024 by Isaak Hopson
Kyle was great, a huge help with the process
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March 2024 by Victoria N
We purchased a car here on February 3rd, 2024. My second time purchasing from a CarMax location as the first experience was seamless. The purchasing process itself was just OK, no complaints there.However, the day after we left with the car, noticed an issue we wanted looked at by the service department. Left them a voicemail and have yet to hear back 3 weeks later. About a week after leaving the VM, I received an email from the operations manager in response to a satisfaction survey I filled out, and had let them know the relatively minor issues found by our mechanic that we would like repaired. It has now been a week and I am no longer receiving responses from them either. We purchased MaxCare for this vehicle but will have to cancel as there is obviously no point paying into a repair program if the service department ignores you once you make a purchase.Overall extremely disappointed, but would possibly consider purchasing from a different CarMax location in the future. Just never Midlothian.
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February 2024 by Tony Aquilino
Had some work done at Carmax Service Center in Midlothian, VA for my rear axle brakes. Needless to say my service writer Jim, and his tech Dave did a fantastic job handling my situation. After a little mishap with dysfunctional parts (not their fault at all, stuff happens!) they were thorough in making sure my vehicle was in the best shape it could in be before walking out the door. I don’t see many reviews on here about their service so I wanted to commend them for their constant professional nature and integrity. Thanks again guys!
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February 2024 by Deirdre Jackson-blair
It was a wonderful experience getting a new car and the car that fits me !!!
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February 2024 by D.j. Thurman
Low balled on offer for vehicle. According to kbb my car should of been worth more. They did not offer much.
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February 2024 by R M
Absolutely hands down the worst service department ever. Car comes back with damaged paint, never call back, say they do work that obviously wasn't done, not to mention just to get an oil change they schedule for 20-30 days out. DO NOT buy into thier service plan and expect the service team to do what the sales team promises! Lies.
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February 2024 by Thomas Webb
My small business previously sold a vehicle to CarMax at the Glen Allen store, and the experience was very agreeable. However, when we attempted to sell a second vehicle, we were quoted one appraisal price onsite in Glen Allen, then two weeks later when we went back to sell the vehicle at the Midlothian store were told that the price was $2,400 less than what it was previously approved for (there had been no change to the vehicle). We were told that the original onsite appraisal done at the Glen Allen store was incorrect and that the appraiser had missed some completely obvious damage the first time. I did email our contact at the Glen Allen store on 01/18/24, but she has not, at the time of this writing, emailed back.
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February 2024 by Jonaé McElderry
Jermaine was my sales person and he was excellent. He answered all of my questions and concerns that I had in a clear way. I appreciate him and Carmax!
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February 2024 by O Sanchez
Always take care of any issues ! The warranty matters 100
