Firestone Complete Auto Care in Midlothian, VA is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. Helping neighbors since 1926, it offers comprehensive solutions for every make and model, including oil changes, brake inspections, and engine repairs. Customers report outstanding and super great customer service, with teams described as super friendly, very honest, very helpful, and always willing to listen. The service is reliable and affordable, with great discounts, sales, and payment plans. Many note the staff does not try to upcharge or pressure customers into unneeded services, instead providing clear communication with pictures to inform decisions. Work is completed efficiently, often ready exactly when promised, with quality that earns a thumbs up. The overall experience is consistently positive, making it a great place for car or truck service, leading to long-term trust and satisfaction.
Customer service was outstanding and my car was ready exactly when they told me it would be. When they called to bring our attention to additional services our car needed they emailed pictures so we could see exactly what they were talking about and make an informed decision.
July 2025
I have been a customer at Firestone since 1973! That should tell you what I think of Firestone. It is a great place to service your car or truck. Great service, outstanding store managers, always friendly and willing to listen to the customer. Great discounts, sales and payment plans.
July 2025
Listening to Scott interact with customers and employees in a 100 percent positive way was a very pleasant experience and a rarity in the world we live in today.
