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September 2025 by Brian L.
Gym is poorly maintained. Much of the equipment is outdated and some does not function properly. Management/ownership shows little interest in investing in the facility.
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August 2025 by Drew Walker
Overall, it is a nice gym, but the consistency and quality of the staff leaves something to be desired in a big way. They change over early morning staff almost every couple of months, and there have been multiple occasions that no one showed up to open the gym in the morning with multiple members simply waiting in their cars in the parking lot. I suggest avoiding hiring teenagers for a job that many adults depend on each morning. Additionally, Many of the staff hardly acknowledge your presence when you walk in, even when you greet them.
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August 2025 by Scotty Derrico
My wife and I joined a little over a year ago under what we believed was a 12-month agreement. When we tried to cancel, we were told it was actually 15-18 months (can’t remember which). I’m certain we would have remembered agreeing to that. Frustrating, but fine. We decided to proceed with canceling anyway.
That’s when the real nightmare began. The staff here are unprofessional, unhelpful, and downright rude. I called to get the correct cancellation email, the first one they gave me was wrong. I called again, and the second time I was given yet another incorrect email. Only after being transferred to a manager did I finally get the right address, but that conversation was met with condescension and attitude.
When we first joined, we were excited, but it didn’t take long to notice the gym’s poor upkeep. Machines are often neglected, the place is dirty, and basic things like towels to wipe down equipment are rarely available. Even the windows are constantly covered in fingerprints (A small detail that speaks volumes about the lack of care here).
At the end of the day, the facilities are mediocre, but the staff’s lack of professionalism is what has permanently ruined Gold’s Gym for me. I will never return, and I’d strongly recommend you take your money elsewhere.
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August 2025 by Ryan Balderson
Manager is dismissive and borderline rude. Came in as a golds premium member and was told I cannot work out at this location without paying for a day pass. A day pass is over half of their monthly fee, which is crazy work. Hard pass
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July 2025 by Qi Lin
bad service, rude. It’s very hard to cancel the membership
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June 2025 by Michelle Clark
UPDATE: the gym has opened up on time for the last several months. Having the “backup” people opening has resolved this issue.
I really love this gym however there have been several times where the employees never show up at 4:00am. It’s frustrating when this is the only time you can workout during the day!!!
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May 2025 by David Wilson
Weights arent re-racked by staff or those using them. AC hasn't worked in one section for a few months.
Good variety of machines/systems and lots of space. The people that go there put in effort and in return it makes me want to put in that same effort.
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April 2025 by Gary Lenhart
Anti friendly. Said that they font take the silver sneakers card that all other locations take. Was told this club was for better customers and not really a hood place for older people. The place was also dirty and staff were unfriendly and abusive. Would not recommend this location to anyone
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March 2025 by Will Lopez
Greg is awesome helped out getting me setup with a membership & put forth effort to insure I was a happy customer.
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March 2025 by Kay 4am
Greg is a G
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March 2025 by Jake Maynard
Greg is great
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March 2025 by William Glavin
Vashti is the best, her classes are awesome
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January 2025 by TheReal Lawgan
Cancelling my membership.
I have numerous complaints.
1. You guys raised the price of my membership without letting me know through email, text, or anything
2. You guys charged me a yearly fee of like $50 without AGAIN letting me know through email, text, or anything
3. I was told by a front desk employee at the Westchester location that I could use the tanning beds whenever I wanted. I specifically asked twice if I needed to add anything onto my membership or anything first to use them and I was told no. I asked very clearly about using them and was given very clear answers. However, I went to try the tanning beds out and was kicked out rather rudely from using them and was told it was an additional fee to my membership to be able to use them and that I needed to sign a waiver.
Highly disappointed. Everyone I’ve ever known who has gone here always complains about mostly billing, or something further. It’s ridiculous. Never changes.
I wouldn’t mind being refunded that yearly fee I didn’t agree to! Or for this months membership since I’m not using it and haven’t been since last being charged my updated price I wasn’t informed about! It’s the least that could be done for the inconveniences. But since it’s all about the money here — I wouldn’t be surprised if you guys just took it and ran.
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January 2025 by Nikki Rogers - Vogler
It's a nice gym for regular routines and plenty of machinery that seems to be kept in good working condition. Private gym area for women that aren't comfortable in the main gym. Clean bathrooms/showers, and a nice sauna.
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January 2025 by Ben Spalding
Great place go there to burn through some frustrations
