NAPA Auto Parts provides quality auto parts with a focus on excellent customer service. Customers consistently report amazing, knowledgeable, and courteous help from the staff, who go above and beyond. Employees are described as pleasant, wonderful, and helpful, often assisting with installations and ensuring customers get exactly what they ordered. The team double-checks purchases to guarantee correct parts and packaging. This location offers great vibes and reliable service, leading many to highly recommend it. Operating for over 85 years, NAPA is a recognized brand that serves do-it-yourself customers effectively, with options like curbside pickup for fast and safe service.
I've shopped NAPA for years in several towns where I've lived The Cattanooga Plaza store is my store now. Ordered a couple items online, they were ready in 15 minutes. My order was correct, that store is clean and always staffed with helpful people.
June 2026
NAPA personnel have always been welcoming and efficient. Today was also welcoming and efficient. Gentleman at parts counter very pleasant as well.
March 2026
Didn't have exactly what I needed, but the customer service associate was very helpful.
