“This week has been one of the most difficult and when I visited last night right before closing to pick up two bags of gravel my poor judgement and placement of the bag resulted in a hole at check out. Raegan was EXTREMELY helpful and very Kind. His kindness really made everything a bit easier and he deserves to be recognized for going above and beyond despite being exhausted. Thank you, again.”
“We had a great experience with Cross Creek building our new patio. The crew, Gelo, Orlando, and Jose, were outstanding. They were professional, hardworking, and incredibly respectful throughout the entire project. They paid attention to every detail and really went above and beyond to make sure everything was done right.
Owen, the project manager, was also excellent to work with. He communicated clearly, kept everything on schedule, and made the process smooth from start to finish.
We’re extremely happy with the final result and would absolutely recommend Cross Creek to anyone looking for quality work and a great team.”
“I love you Sneed's, thanks for the Christmas cheer. Yes, obviously the trees are *slightly* pricier here but it's very silly to complain about a small business not being able to compete with a corporation like Lowe's in the age of Temu trash and AI slop. I'm beyond grateful there are small businesses to support and the price difference is MORE than worth it because their trees are healthy, fragrant, and beautiful, even the ones with sparse branches. All the employees are incredibly kind and helpful. When we arrived, I got a lesson on all the different types of trees (I did not go with an Old Fashioned this year bc I'm nostalgic for Firs but they're gorgeous and I might give it a try next!) The person who trimmed and loaded our tree did an amazing job and happily accepted my special request, and the cashier in the extremely cute and festive Christmas cottage was really nice too. I left in such a great mood with maybe my best tree yet. Thank you.”
“Highly recommend for all your hardware needs. The customer service is excellent. When I go to other, bigger hardware stores I spend so much time trying to find someone who can answer a question. Not so here! They are friendly and knowledgeable!”
“Super cute shop! The employee who helped my exasperated self was very very informative and helped me solve a huge issue with my wooden cross stitch frame. Much appreciated and will definitely be back for my next project ?”
“Not only did Pleasants have the obscure sized nut that Lowe's didn't carry, but John rethreaded it on my old bolt and only charged me the price of the nut, 85 cents! So kind. So helpful. Thank you!”
“Fantastic selection of indoor and outdoor plants, and a wonderfully helpful and friendly staff. It's so easy to lose track of what you wanted, spend half an hour wandering around, and accidentally buy a handful of unexpected plants!Also, big big BIG shout out to Steve for his wealth of knowledge, for sharing his love of pieris, for taking the time to help me gather up everything I needed and get it all situated for a next-day pickup, and for just generally being a rockstar!”
“Beautiful shop to treat yourself to a few exotic tropicals, philodendron red, black and gold philodendron etc.
Or feast your eyes on a variety of mini to large orchids. There were some mini orchid colors I hadn't seen at other local stores, such as pale creamy yellow, chocolate, etc. 4 pack of annuals is around $3.99 (as of 6-8-24) great variety!
Many vines as well such as moonflower, rudbeckia (black eyed Susan vine), and clematis.
A few natives plants such as Mountain mint but majority of outdoor plants are non-native annuals. All their plants look super healthy too which is very impressive considering the volume of plants offered, everything looks extremely well cared for. To me, this is a Hallmark if a business that is invest in offering healthy plants to the public and tending to it's inventory. Also extremely supportive in yes. Of offering care advise and friendly. I am adding this local beauty to my saved favorites to visit in RVA when I get another itch to purchase more house plants. Many are outside so I'm curious to see how it transforms over the seasons. This would be a beautiful place to meet for a plant club or series of classes that provide the public with a resource to learn more about caring for tropicals and exotics (even orchids). A new gem, to find for me in the RVA area.”
“I was in Home Depot today to buy and tool box and Daniel was the gentleman that helped me and my son...he went above and beyond for us and it was some of the best customer service we have ever had! He deserves a raise?”
“We were looking for an obscure light bulb. Dan The Man went out of his way to help us. He looked at other HD stock. We called Short Pump but although they indicated 12 in stock, none could be found. He then found stock across the river. We went there and purchased 3 packages! He went above and beyond.”
“I hate visiting the "big box" home stores like Home Depot and Lowe's. Don't get me wrong, they have great stuff. I just don't like the crowds and the parking. This is why I like to shop at Pleasants Hardware (I go to both the Midlothian and Powhatan locations). The aisles are easily marked so everything is easy to find, and if not, sales associates are always more than willing to help and give advice. What's really nice, the prices are low...no big overhead, no Tv commercials to pay for, no big buildings to cool or heat...and there is always plenty of parking right in front of their stores! I love the "Mom and Pop" store feel of Pleasants Hardware.”