Pearson Honda Service, located in Midlothian, Virginia, is known for its skilled staff and excellent customer service. The dealership serves drivers from Richmond, Bon Air, Glen Allen, and Petersburg, providing a hassle-free car care experience. Customers appreciate the knowledgeable and efficient sales team, particularly highlighting a salesman known for being quick and straightforward during the car-buying process. The service department is praised for its friendly atmosphere and comfortable waiting area, making visits pleasant. The service manager is recognized for going the extra mile to ensure that maintenance issues are addressed promptly and thoroughly. Many customers have reported consistently positive experiences, emphasizing the dealership's commitment to treating customers right. However, some reviews mention challenges with the rental car process after purchasing a vehicle. While the detailing service was appreciated, customers found it unusual that they had to go through a separate rental company instead of receiving a vehicle directly from Honda. Despite this, the overall sentiment remains positive, with many recommending both the sales team and the service department. Pearson Honda Service stands out for its dedication to customer satisfaction and quality automotive care.
Their customer service is outstanding. However, I wouldn’t recommend going there for service.
February 2025
Helpful, kind and honest. Got my oil changed and inspection completed in under two hours. This is the best place to service my car.
September 2024
I was there for parts for my 1997 Honda Civic Ex. Everyone was friendly and helpful, especially Kelly. Pearson's exclusive pricing discounts was what impressed me most. 334k miles convinced me to go with original Honda replacement parts when available. I'll be back.
