Rack Room Shoes is a trusted footwear retailer offering quality shoes for men, women, and children at value prices. It provides a wide variety of nationally recognized brands and exclusive brands in athletic, comfort, dress, and casual styles. Customer service is frequently highlighted as exceptional. Employees are described as helpful, patient, kind, attentive, knowledgeable, and professional. They go out of their way to ensure customers find exactly what they need, providing helpful recommendations and answering questions. Staff are noted for managing multiple tasks effortlessly while maintaining a calm, friendly, and upbeat attitude, demonstrating strong leadership in busy environments. The service makes customers feel appreciated. The store handles returns and exchanges efficiently. Customers report being able to return or exchange items, including online orders, for different models without any issues, assisted by very helpful staff. This consistent, above-and-beyond service from dedicated employees contributes to positive shopping experiences and encourages customers to return.
I ordered Despicable Me Crocs for my sister that ended up being the wrong size. Luke was so helpful with my return and placing an order with the correct size to get shipped to my house. He was very patient and kind. Best customer service!
October 2024
I ordered Despicable Me Crocs for my sister that ended up being the wrong size. Luke was so helpful with my return and placing an order with the correct size to get shipped to my house. He was very patient and kind. Best customer service!
January 2024
I went to the store to return an online order and everyone was very helpful. I was able to exchange my shoes for a different models without any issues at all.
