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August 2025 by Jill Quick
Excellent UPS store. Very efficient, competent, plus well trained staff. My to go package place. :<)
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August 2025 by Kallen Outlaw
Devan was so compassionate with me, and went above and beyond to help me. I can’t express how much the kindness they showed me meant to me, but I just hope other customers treat them with the same respect and kindness they deserve. Thank you again Devan!!!!!
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June 2025 by Shoneka Kelley
I always receive a warm welcome when I walk in this location.
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June 2025 by Arika Phillips
Alfred was rude and not helpful. He didn’t even give me my receipt.
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June 2025 by Peter Cardinali
I went in to make some returns through Amazon and happy returns.
I had the return shipping label on my phone and they told me they charge around $3! To print a label. That is extremely predatory to charge for something that is free everywhere(including them through happy returns). Fortunately I had it printed out in car which when I gave them they scanned printed out a sticker and put it on the box for free...so again it is just predatory pricing.
Not sure if all ups stores do this but I'll avoid this location at all costs and go to fedex / usps / another location.
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May 2025 by Denise Verlander
James was knowledgeable and beyond helpful assisting me get a precious item shipped and packed so it would arrive undamaged. He offered several shipping options so I could choose the optimal arrival time for the recipient. It was so comforting having someone care so much about what I needed to accomplish. I am so impressed!
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May 2025 by Tanya Chavis
As a frequent visitor at UPS.. for years.. the staff there has ALWAYS been polite, professional and helpful. I actually live right down the street from a closer location BUT the one on Buford is my to go to! They deserve more recognition for their continuous outstanding customer service skills.. that is quite the rarity these days!
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May 2025 by Jessica A
Angie was very personable and helpful. She advised on the best way to accomplish what we needed - it fit the bill perfectly!
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May 2025 by Tiffani Jennings
Al was so patient with me and helpful with all my many returns! The best experience I’ve had coming into UPS! Al was so polite, humorous, just great customer service!!
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April 2025 by Myron Fuller
It takes only a couple of seconds to give them your package and the staff is nice
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August 2024 by Les
Denise helped me with some Amazon returns. I was not familiar with the process, but she was very knowledgeable and professional. She made my day easier and my return simple.
Thanks Denise
Les Hughbanks
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August 2024 by Shaun Hines
I recently had the pleasure of visiting the UPS Store at 14241 Midlothian Tpke, Midlothian, VA 23113, and I have to commend the exceptional service provided by one of the sales representatives. Even though I mistakenly came to the UPS Store instead of FedEx, she went above and beyond to assist me. My package was untapped and unprepared, but she kindly took care of everything with a smile. Her professionalism and willingness to help made a potentially stressful situation completely stress-free. I’m very grateful for her assistance and will definitely choose this UPS Store for my future needs!
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August 2024 by Karen Mullins
I am very disappointed with the service I am receiving from a lost package.
I sent my son the checks he received from university for his research work as he is away at school. I chose UPS because of the tracking ability and insurance, so am very disappointed that it has been over a week and have not received any response or resolution. As a graduate student those funds are critical and the run around ame indifference I’ve received is extremely disappointing. I have called 3 different corporate numbers, sent messages through social media and attempted to send an email through the UPS site, but kept receiving a “bad gateway” message. I’ve been repeatedly referred back to the store with no resolution. I have been a long time patron of this store using the services several times a month, but this experience has been unnerving and I can not recommend the store to anyone.
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July 2024 by Frederic Nelson
Keely and Carter… vibrant, interactive, courteous and professional. Quick wit on their feet, greeted everyone equally with a genuine smile and prompt service. Exudes the spirit advertised and exemplified a can do attitude. Invest in their future.
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July 2024 by Naehna
The worker was extremely friendly and natural to talk to! He did a great job explaining the process of international shipping and getting me the best deal! I was super pleasantly surprised that they are doing 30% of international shipping! I have mailed documents to South Korea a bunch of times before, and this process was the most smooth and inexpensive. I know my documents are in safe hands!
