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“We were referred to Strong Home Mortgage by a family attorney and were initially assigned a loan officer who seemed inexperienced. After a few hiccups early on and given our tight timeline, I asked to work with Brandon Cobb.
Brandon truly turned the experience around. Our case was somewhat complex, yet he worked diligently to ensure we met our deadline, even during the Thanksgiving holiday. He completed in four days what would typically take two weeks. His patience, strong communication skills and ability to execute are the reasons a one-star experience became a five-star review.
I can’t speak to the other loan officers, however, Brandon is truly worth his salt.”
“As a first-time homebuyer, I couldn’t have asked for a better team than Nick and Christina! They made the process so smooth and stress-free. Both were always responsive, patient, and took the time to thoroughly answer all of my questions. I felt supported every step of the way. Thanks to them, I’m now enjoying my new home and couldn’t be happier. Highly recommend working with Nick and Christina if you want a seamless experience!”
“Gary was absolutely awesome! I wanted to close on a house in less than 5 months, and he guided me every step of the way with exactly what I needed to do. Thanks to his expertise and support, I was able to close in just 3 months!”
“Deanna is very knowledgeable and helpful. This is the second time I've dealt with her and she is the very best. I would definitely recommend her to anyone looking to buy or refinance a home.”
“I had a great experience at this branch this morning. First with the very nice & informative teller, I hope I have his name correctly, Arman. I was making a deposit, as well as taking out money to put in to a HYS at another bank that I have. After a quick convo, he let me know about a promo they were having that beat my APY by .5% and had me meet with Karen. Karen is such a sweetheart! She's incredibly kind, personable & has a great sense of humor. I could have talked to her for hours! She was such a pleasure to work with, got me all squared away with my new account, answered all my questions and left me with zero guesswork. I've never had a bad experience at this branch but I just had to come on to say what an exceptional experience I had this morning! Thank you Arman & Karen! (I do truly apologize if I got his name incorrect. )”
“I had the pleasure of working with Celeste Riley and Elizabeth Maryam at my bank, and I must say they both exceeded my expectations. Their dedications and willingness to go above and beyond to assist me were truly remarkable. They were not only professional, but also displayed exceptional customer service. I appreciate their commitment and the outstanding support they provided. They are a valuable asset to the bank, and I highly recommend their services to anyone seeking assistance.”
“Navy Federal Bank in Manassas is truly outstanding. The exceptional service provided by their team creates a pleasant banking experience. The staff is not only professional but also genuinely caring, making every visit enjoyable. They are always ready to assist with any banking needs, from simple transactions to more complex financial advice. The welcoming atmosphere and personalized service set Navy Federal Bank apart. It's no wonder customers like me love banking here. The combination of friendly, tearful people and top-notch service makes Navy Federal Bank in Manassas the ideal place for all your banking needs.”
“The bank teller that helped me was Tracy. He was very polite and swift with my requests. I really appreciated his service. Sometimes the tellers aren’t the nicest but in this case he was great!”
“Very helpful and friendly staff! T was so sweet, I came in with my 1.5 year old daughter so it can be difficult to entertain a toddler while doing errands. She gave her a piece of paper and pen and drew with her while I was figuring out everything on my phone for online banking! Thank you so much for making this experience pleasant!”
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“My experience with Marian who handle my case was smooth and she is a real champ who made the process easy and even better than expected.
I was a little anxious because I didn't know what to expect but fortunately I had Marian to save the day.
In addition I was in and out in about 20 mins because I had a genuine person who listened and could see I needed help.
Hopefully upper management will read this review does something good for her career like a promotion or letter of commendation because she made my life much easier that day.”