Navy Federal Credit Union

Banks, Mortgage Lenders, Credit Unions
Hours: Navy Federal Credit Union serves the armed forces, DoD, veterans, and their families, offering great rates, discounts, and award-winning 24/7 member service. With over 350 branches worldwide, it is a trusted financial institution that understands the needs of those who serve. Members praise the location for its quick and helpful service, often completing transactions within 20 to 30 minutes. Staff members are described as friendly, knowledgeable, and eager to assist, making the banking experience smooth and efficient. However, not all experiences are positive. One member recounted a visit where the staff member was passive aggressive and made unnecessary comments directed at a young child with autism and ADHD. The staff member also tried to rush the visit, despite the member waiting outside an empty office for 15 minutes. The member felt uncomfortable and found some remarks unnecessary, especially regarding the child’s behavior and presence. Despite this, the member attempted to resolve issues by cleaning a chair and providing feedback through a comment card, though the response from management seemed uninterested. Overall, Navy Federal Credit Union is highly recommended for its excellent customer service and understanding of military members' needs. While most experiences are positive, some members note that interactions can vary, highlighting the importance of attentive and respectful service at every visit. Insured by NCUA, the credit union remains committed to supporting those who serve.

• 0.36 miles

  

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