AutoZone on Warwick Blvd in Newport News is a leading retailer of auto parts, maintenance items, and car accessories. Multiple reviews highlight employees who are extremely helpful, friendly, professional, and knowledgeable. Customers report excellent and great customer service, with specific praise for associates who are courteous, patient, and demonstrate high integrity. The service is described as efficient and fantastic, with staff frequently going above and beyond by installing parts like batteries and bulbs. Employees are noted for their skill in finding correct parts, educating customers on options, and resolving challenges, including helping locate items at other stores. This service earns the store future business from satisfied customers, with many stating they will make it their primary store. The overall experience is consistently positive, with great service all around.
I placed an order for pick up. The staff carried it to my car. I am elderly and that was so kind of him. Very nice employees work at this location. I appreciate them. Good customer service.
January 2026
In and out with the help of a knowledgeable and helpful employee.
July 2025
Super nice staff when I came in looking for a part.
