The Best Western Plus Newport News Inn & Suites is a well-located hotel that offers a comfortable and convenient stay for guests. The hotel is situated close to various eateries and a shopping mall, providing easy access to dining and shopping options. The rooms are generally clean and modern, with some guests noting that they may appear a bit worn or outdated. The hotel amenities, such as the refrigerator, coffee maker, and hair dryer, are available in the rooms, although a few guests mentioned the lack of certain items like an ice bucket. The beds are described as being of average quality, neither the best nor the worst. The hotel staff is praised for their friendly, helpful, and professional demeanor, providing a positive customer service experience. The complimentary hot breakfast and specialty coffee machine are well-received by guests, who appreciate the variety of options available. The hotel's location is considered peaceful and quiet, with minimal disturbances reported during the stays. The hotel's proximity to nearby attractions, such as Wendy's and the mall, is also noted as a convenient feature. Overall, the Best Western Plus Newport News Inn & Suites is a suitable choice for travelers seeking a comfortable and well-located accommodation, with a generally positive guest experience.
Well there needs to be a lot of maintenance done. Furniture is dirty and stained. Walls are peeling. It is right by many shops and the mall. I did not venture to see if the pool was swimable. I was not going to swim in it even if it smelled like pure bleach. Reminds me of a roadside motel.
June 2026
There were no blankets for the pull out couch and we were told linens were closed and couldn't get anything. The breakfast they didn't put out some of the items they claimed to have like pancakes, oatmeal. Lackluster in service, good location right off the interstate.
June 2026
Hotel was ok for price. Phone in room didn't work, no ice machine or vending machine. AC was dirty and a little mold on ceiling in bathroom. Breakfast was ok.
