The Best Western Plus Newport News Inn & Suites is a well-located hotel that offers a comfortable and convenient stay for guests. The hotel is situated close to various eateries and a shopping mall, providing easy access to dining and shopping options. The rooms are generally clean and modern, with some guests noting that they may appear a bit worn or outdated. The hotel amenities, such as the refrigerator, coffee maker, and hair dryer, are available in the rooms, although a few guests mentioned the lack of certain items like an ice bucket. The beds are described as being of average quality, neither the best nor the worst. The hotel staff is praised for their friendly, helpful, and professional demeanor, providing a positive customer service experience. The complimentary hot breakfast and specialty coffee machine are well-received by guests, who appreciate the variety of options available. The hotel's location is considered peaceful and quiet, with minimal disturbances reported during the stays. The hotel's proximity to nearby attractions, such as Wendy's and the mall, is also noted as a convenient feature. Overall, the Best Western Plus Newport News Inn & Suites is a suitable choice for travelers seeking a comfortable and well-located accommodation, with a generally positive guest experience.
My go to place. Very clean and customer service is wonderful in the day time. But the night man is very very rude.
July 2025
This was very nice pet friendly hotel with exceptional staffing. Everyone went overboard to make sure we had everything we needed. While all dogs are pet friendly and there were tons of pets on premises, there was no odor in any of the rooms. Maids thoroughly cleaned them daily.
June 2025
Everything great except someone's dam barking dog in middle of night.
