Dillard's Inc. is a large fashion retailer known for its stylish clothing, accessories, and home goods. The Newport News location at Patrick Henry Mall offers a wide selection of merchandise from popular brands like UGG, Michael Kors, and Polo Ralph Lauren. Shoppers appreciate the good prices and well-displayed items, making it enjoyable to find what they need. Many customers highlight the excellent quality of items and the ability to find specific brands, such as lingerie. However, some experiences have been mixed, with reports of uncomfortable employee surveillance and a lack of cleanliness in the dressing rooms. Despite these concerns, the store provides a good shopping experience overall, especially for those seeking affordable fashion and helpful staff.
Jim helped me pick out a sports coat and outfit for an upcoming wedding rehearsal/cocktail hour, and was on point ! I love my new look. Great Dillard's experience overall as well.
March 2026
We found what we were looking for, the selection was amazing and the staff was very helpful
January 2026
Mr. Jim Gandolfo who works in the mens department here is great. Super funny guy, dressed nicely, and was a pleasure speaking to.
