GameStop is a home base for gamers, offering new and used video games, consoles, controllers, and accessories for all major systems including retro gaming. It also carries trading cards and a wide variety of gaming, anime, and pop culture merchandise like collectibles, apparel, and board games. Customers can sell or trade their old items for cash or store credit, with the store now buying PSA graded collectibles. Reviews highlight that staff can be very professional, knowledgeable, friendly, and provide awesome customer service, sometimes going above and beyond to help. However, experiences can vary greatly by location, with some reports of receiving incorrect items multiple times, poor treatment during returns, and difficulties with the call center. When the service is good, it creates strong loyalty, with customers willing to travel far to visit a specific store.
Had a question about Microsoft to my sons account awesome the worker attending admittedly great and awesome customer service
October 2023
The guy working the counter was super nice, and super friendly. He even gave me a left over steel book someone had left, because he heard I collect them.I’m super happy! And will DEFINITELY come back soon! ?
December 2022
I have always received very pleasant and friendly customer service experience every time I come in.
