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“Gabby did her thing. I had the best experience ever, going into this store. She saved me a lot of money, gave me the best deal and she took her time. I did not feel rushed at all and she was very pleasant, the whole dam time. She also hooked me up with some swag. Y'all need to give her a raise for going above and beyond”
“Kayla was very helpful and patient with my questions. She was very informative and was passionate about the product and happy to show me features of my phone. I will be back to get my tablet and my watch. Awesome job Kayla!”
“I had a great experience at Verizon thanks to Marquis! He was incredibly helpful, patient, and knowledgeable. Marquis took the time to answer all my questions, explain my options clearly, and made sure I walked out completely satisfied with my service. It’s rare to come across someone who genuinely cares about customer satisfaction the way he does. If you’re heading to Verizon, I highly recommend asking for Marquis—you won’t be disappointed!”
“Five below is a fun little store. There are so many different things to look at. Personal items, snacks, fitness, household items, office supplies, sport and fitness, etc. And the young woman cashier was a welcome surprise. So friendly, helpful and informative.”
“I needed a new phone and Zeeshan treated me really good. Not only did he give me a great deal on a new iPhone 17 pro max but he also was able to give me lots of accessories and convinced me on getting a new galaxy tab a9 because the deal was too good to be true. Will definitely be coming back here and would recommend anyone in need of a new phone or anything metro related. 10/10 great customer service.”
“The representative today was awesome Trinity in Newport News, Virginia off of Jefferson Avenue very well detailed when I ask a question and handled everything I needed her to do awesome customer service”
“I give 5 stars because of Johan Llanes, he was very nice to me from day one. He was off work and came all the way to the store to help me get a phone. Also a plan that works for me , we need more workers like him. There was also another man there as well he was very nice and kind as well.”
“Best software of any kid we've ever used. Never a hiccup. Regular updates. And if we have any kind of glitch, their tech support folks walk us right through it. And they actually answer their phone everytime!”
“My son is in school at CNU and his phone stopped working. Over the phone I was able to talk to India at this store to get him set up with a new phone. She made it so easy, and she made what could have been a stressful situation into a stress free situation. This woman deserves some props for bringing 110% to her job. Thank you!”
“I had such a great experience at T-Mobile today, and I really want to recognize Gade for how amazing he was.
I came in because I needed to return a phone to get credit for a trade-in. The only reason I had waited so long was because I was trying to transfer everything off my old phone, and it just wasn’t working. I had so many messages and recordings on there, and I didn’t want to lose anything.
Gade was so patient with me from the moment I walked in. He let me take my time charging my phone and didn’t rush me at all. Once it had enough charge, he helped me transfer everything over, and it basically mirrored my old phone. That gave me so much peace of mind because I knew nothing was lost.
While we were waiting, he also helped me set up my internet perks. He got my Hulu and Paramount+ subscriptions set up and ready so I can watch them on my TV. He even helped me apply for the T-Mobile credit card so I could get a credit.
He also told me about the T-Life app and helped me download it so I could get a free hat for T-Mobile Tuesday. That meant a lot because my old phone didn’t have enough storage for me to even enjoy those kinds of perks before.
What really stood out to me was how kind and genuine he was. He actually took the time to listen to my story, and you could tell he truly cared. Another employee even joined the conversation, and they were both so compassionate. It turned what could have been a stressful visit into something really special.
Gade is truly a blessing at what he does. He is patient, helpful, and goes above and beyond. I’m so thankful for the experience and for his kindness.”
“Khizar was really good with his help really helped me sort out my situation and get me a new phone. Highly recommend this metro compared to others. Especially Khizars service”
“I like to walk around this store and look at the huge selection of kitchen appliances while my husband shops for gaming gear. Not a huge selection in store for gaming accessories but they're always super helpful and will gladly help you find the item online and order it for you”
“John and Ivy were super helpful! The customer service here is amazing. I don’t know much about games myself but they helped without judgment and it just made my day ❤️”
Open 24 hours
12801 Jefferson Ave, Newport News
Electronics
“The staff are very friendly and patient as well as helpful and informative, professional and courteous. The floor could use some cleaning up more, and the stock should be arranged more neatly so people can easily find something, pay, and go quicker. I'd rate it 5* if I see changes next time I go.”
10AM - 8PM
11712 Jefferson Ave D, Newport News
Electronics
“Everyone and the manager who works at this location has amazing customer service! They’re very knowledgeable and help with not just phones but also internet, apple watches and tablets! They always inform me on the best deals that are available.”
“I don't remember the young lady name. I think she's a manager, we were in the store Monday morning she was amazing!!! We were given our slip to go over to Hampton to pick my son Nintendo up. Our talk was well needed for both of us. She was professional thorough and fast. Thanks so much!!!
Love The Spence Family.”
Open 24 hours
15600 Warwick Blvd, Newport News
Electronics
“One of your workers named Miracle showed me excellent customer service and she went above n beyond when she didn’t have to please let her know I wrote this,thank you all”
“Went to get a drive up order. Kaitlyn whom delivered it was the kindest person in the world. (and she was pretty, heh) Only doing drive ups from now on! Very nice!”
“Thank T Moble for protecting our phone account and sending phone alerts for authentication , Representative Jevon was cordial and took care of all my concerns keep up the Impeccable work !”
“Great service and always friendly. Almost always have the parts I’m looking for when I need them. Will continue to be using them. Kyle and Jessica are the employees of the month every month.”
“My overall experience here yesterday was 10/10. I drove a hour from home to this Verizon store with 4 of my children in hopes of returning home with phone service for 1 of my children who lost their phone. Hank provided the best customer service! Hank was knowledgable about my service requests, he acknowledged my 8 year loyalty with Verizon, He was patient by answering all of our questions and made sure my children were comfortable while taking care of business in a timely manner, and not only did we leave with phone service for my son who lost his phone Hank was able to add another line at an affordable cost to me for my daughter. It’s greatly appreciated. We are happy customers.”
Open 24 hours
12330 Warwick Blvd, Newport News
Electronics
“These people are always on their stuff and I get what I need from them with no issues. These guys/girls are great and unless you come in with a problem then no problems will be had, leave the childish stuff out of their day.”
10AM - 8PM
605 Newmarket Dr N, Newport News
Electronics
“Stacey was absolutely amazing! She helped me resolve an issue I had with my phone service. She went the extra mile to make sure I had gotten everything taken care of. Her professionalism is top notch!!! If you want great customer service, then go see her!!!”
“Omar and Eric literally went above and beyond to help me today! I wish I could give 500 stars! To make a long story short, GameStop in Gloucester is trash! They sold me the wrong item before xmas for my son and we didn't realize til xmas morning and my son was so sad. They treated me awful and never gave an apology upon returning it and ordering the correct item and then paying $10 more to make it $130 in total. A week later, received the item ordered and on the shipping label it said what I ordered and come to find out it was the same wrong item AGAIN! The call center is horrible and after spending 2 hours on the phone with them and not getting anywhere, was told I had to pay to ship back. Came to the mall today to shop and went in for advice. Not only were they very professional and knowledgeable, they helped me RETURN my item here and FINALLY get what I've been trying to get since before xmas. Please corporate listen to me and give these men a RAISE! I will now only come to this gamestop and live over an hour away bc it's worth the drive! We love ya'll!”
Open 24 hours
1401 Kiln Creek Pkwy, Newport News
Electronics
10AM - 8PM
14331 Warwick Blvd, Newport News
Electronics
“Boy I have to tell you this guy(can't remember his name) was awesome! He went beyond the call of duty for my mother. He was the only worker there and was very cordial and efficient. I didn't detect any annoyance from him. My dear old mom needed 1 to 1 services and he did his best!?? He was definently management material ???”
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“Shaquan, Breanna, and Mohammad were so patient and helpful. They also figured out a great price. Even helped with technical knowledge. As a business owner I highly recommend this location”