Massage Envy offers a range of services, including massage, skin care, and total body stretch, to help customers achieve total body wellness and a healthy lifestyle. The store atmosphere is described as great, with soothing music, lighting, and heated massage tables. Many customers appreciate the calming and relaxing environment. Some have praised specific therapists, such as CeeCee, who is noted for providing a comfortable and enjoyable experience, including the use of a special pillow for larger chested persons. However, there are reports of issues with appointment timing and service quality. Some customers have felt rushed or have not received the full duration of their massages after delays. Additionally, there are concerns about customer service, with some feeling neglected or not provided with basic amenities like a relaxation room or beverages. One customer noted the absence of a relaxation area, indicating that they had to wait in the front lobby, which detracted from their experience. Despite these issues, some members have mentioned improvements in the service overall. Recent reviews mention that the front staff are nice and helpful, and that the location is very accommodating for those with subscriptions who can get appointments on short notice. One customer emphasized the importance of calling ahead because the business may be closed without notice, which affected their first impression negatively. Another customer praised a specific therapist for her ability to identify sore and trigger spots without needing instructions and for making clients feel safe and relaxed during sessions. However, there is a note about the overall experience being affected by inconsistent opening hours and the recommendation to avoid dropping in without calling first.
I love this location - they’re super nice so I’m not sure why the negative reviews. I have a subscription and I can usually get an appointment on very short notice.
January 2025
Lisa at the Jefferson Ave location is one of the best massage therapists I’ve seen!
June 2024
I have been a member for a while.Each location has its issues but as of recently they have made some significant improvements.I enjoy getting a great facial monthly.The environment is calming and relaxing.
