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“Renee is very knowledgeable in the industry . She figured out the best solution and helped us smoothly navigate through the entire process. She was prompt to answer the phone, and quick to offer updates. Thanks, Renee, for the help!”
“Jimmy and his team were great with assisting me with my mortgage. As a first time homeowner it was a refreshing experience to have someone explain to me the process of everything to me where I would understand. Thank you so much Jimmy for all your help! I will be reaching out to you for other mortgage needs!”
“Courtney Efird and her Team we're Amazing. They made my loan process go so smoothly and quickly. They guided me through their emails, texts and are available if you have any questions. They are experienced and professional. They made me feel 100% comfortable knowing I was in good hands. They are the Team you want working for you.”
“Sinnia was great of assistance she helped with all my million questions to help me get to the outcome I needed as far as applying for auto loan and transferring titles preapproval. Even the fact that their call center is 24 hours and I would be able to do an application on a Sunday, which is the only day I have available, considering it takes one to two days for approval and I need it to be approved by Tuesday. Definitely recommend this branch very professional and efficient.”
“Andy was very kind and patient and always made himself available to answer my many questions. Throughout the entire process he maintained a cool and calm demeanor which allowed me to do the same. He went above and beyond from start to finish. Thank you, Andy!”
“Iionka was amazing to work with. She was professional, kind-hearted, knowledgeable and communicated every step of the way. We had a set vision for our permanent family home and she adopted our vision as her own to ensure we got to the finish line. We are truly believe she was heaven sent for our family because so many previous lenders could not see our vision and those transactions failed but Iionka in my opinion is truly an Angel and miracle worker at her craft and you can tell she really cares. Thank you again Federal Savings Bank for bringing our family dream home to life.”
“Renea was incredibly helpful and supportive from the first phone call all the way through closing. She was very knowledgeable and professional and was always available to help answer questions. I would highly recommend her and her team!!”
“Excellent experience with Scott and his team. When we bought our first home our lender experience was terrible. We set out to use a different lender and different company this time around. Scott came to us highly recommended.Once we settled on Scott and his team everything was much easier and smooth. Scott kept us in the loop on everything and turned what can be a stressful part of the process into an easy one.”
“Recently found myself in the mortgage payoff department. After multiple calls, I went back to the one person who answered Friday. Mr. Tony Birch, Customer Service Rep! He was the most helpful, he even emailed me back after with more information. Every-time I called after not one rep could find my information, but Mr. Birch didn’t hesitate to help even when it was out of his hands. Thank you Mr. Birch your commitment to customer service excellence was appreciated.”
“Nina was absolutely fantastic throughout the process. I really appreciate her responsiveness to any and all questions we had. I highly recommend Nina and her team.”
“I have been going here since the pandemic began and always have great service. They are currently short staffed and, due to it, service can be slower. However, they always help me out with the many tasks I need to accomplish inside the bank.
It is a pleasure going to a business that actually seems to like its customers instead of acting like they are an inconvenience.
If you are looking for a credit union, I can 10/10 recommend Navy Federal and can 10/10 recommend this location.”
“Two years ago I came to Johnson mortgage after a difficult time in my life. They helped me through the process of getting a VHDA loan that my credit union could not. Not a penny came out of my pocket. This is the second time I’ve used their services and I’ll continue to use them in the future. I write this with my sincere gratitude for their help. Like finding a good mechanic or plumber Johnson Mortgage is my first stop for my real estate needs.”
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“Working with Lori was an absolute pleasure from start to finish. She was exceptionally honest, transparent, and genuinely had my best interests at heart throughout the entire mortgage process. Unlike many lenders, she offered incredibly competitive rates right out of the gate with zero hidden fees or markups. She kept me informed at every step, answered all my questions promptly, and made what could have been a stressful experience completely seamless.”