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9AM - 5PM
12368 Warwick Blvd, Newport News
Banks
“I have been a 1st Advantage member since 1989 and the quality of service remains top notch. Today I had an issue with my account and Ms. Shania Moon was outstanding with her customer service. She was very patient with me while explaining the processes of 1st Advantage. I left totally at peace with everything and fully understood what happened. Outstanding job 1st Advantage. You continue to get an excellent employees to represent the company. Ms. Moon is top rate.”
“I’ve been doing business with this branch for several years now and never once been disappointed. They are very polite and professional. Very competitive rates and I also appreciate that their tools for catching scams before money is taken out of the account is impressive. Thank you Bayport!”
9AM - 5PM
12891 Jefferson Ave, Newport News
Banks
“Both Bank reps were timely, efficient and knowledgeable and overall very polite and engaged! The atmosphere was welcoming!Thank you Lylieta Barnes and Jada McNeil. Mrs. Brown-Fletcher!”
“I just had an amazing experience opening an account with Mr. Dante!!! He made my experience fast and easy with as much knowledge as possible. Definitely recommend 10 out of 10!!! This was a blast look forward to them always getting my business.”
“Mrs. Courtney Slade from the moment I sat down was such a blessing. She worked diligently to ensure she could help me with what I came in for. I’m so glad that I walked in and encountered her and I’m proud to be a member of Bayport CU. Thank you so much Mrs. Courtney.”
“I had gotten scammed financially.. I went into the branch & the associate that helped me was the branch manager. She was wonderful & is diligently trying to get my money back. Thank you Kayla, however it turns out.”
“Trent was very knowledgeable of all of the offers available for me to take advantage of. A pleasant spirit and willing to take the time and answer all of our questions. Very Professional.”
“I had an outstanding experience with Ms. Amy Geller at Chase Bank. I contacted Chase regarding an issue with my auto loan payment, and Ms. Geller handled everything with professionalism, patience, and genuine care.
She took the time to listen, resolved the issue thoroughly, and made sure everything was handled correctly. What truly stood out was her customer-first approach and attention to detail, which turned a stressful situation into a positive experience.
Ms. Amy Geller is a true asset to Chase Bank and deserves recognition and advancement for the level of service she provides. Employees like her set the standard for excellent customer service.
Thank you, Ms. Geller your dedication does not go unnoticed. ❤️”
8:30AM - 5PM
735 Thimble Shoals Blvd Suite 170, Newport News
Banks
“Courtney Efird and her Team we're Amazing. They made my loan process go so smoothly and quickly. They guided me through their emails, texts and are available if you have any questions. They are experienced and professional. They made me feel 100% comfortable knowing I was in good hands. They are the Team you want working for you.”
“Very pleasant and professional staff. Nice location. The size of the business is perfect and spread out nice. Ask for Jasmine, she is an excellent account manager.”
9AM - 5PM
12070 Jefferson Ave #1810, Newport News
Banks
“Sinnia was great of assistance she helped with all my million questions to help me get to the outcome I needed as far as applying for auto loan and transferring titles preapproval. Even the fact that their call center is 24 hours and I would be able to do an application on a Sunday, which is the only day I have available, considering it takes one to two days for approval and I need it to be approved by Tuesday. Definitely recommend this branch very professional and efficient.”
“Dropped in looking for a vending machine because my mom was having a diabetic episode and needed some sugar. Although there was no vending machine, the staff provided me a coke and some cookies from their personal stash. They were super friendly and were absolutely wonderful. Thank you so much for everything.”
“Working with Jackson was an amazing experience from start to finish. He was professional, patient, and extremely knowledgeable throughout the entire process. Every question I had was answered quickly and clearly, and he made what could have been a stressful process feel smooth and easy. His communication was excellent, and I truly felt like he cared about helping me find the best option for my situation. I highly recommend them to anyone looking for a reliable and trustworthy loan officer.”
“Grace was amazing. She made it very easy opening up the account and I just want to let you know she’s a keeper and thank you for having an incredible day.”
9AM - 5PM
804 Omni Blvd ste 103, Newport News
Banks
“Recently found myself in the mortgage payoff department. After multiple calls, I went back to the one person who answered Friday. Mr. Tony Birch, Customer Service Rep! He was the most helpful, he even emailed me back after with more information. Every-time I called after not one rep could find my information, but Mr. Birch didn’t hesitate to help even when it was out of his hands. Thank you Mr. Birch your commitment to customer service excellence was appreciated.”
“Dane royal is definitely the main/only reason I’d bank here, very great guy and helped a lot when I was getting my first loan, even arguing with my pushy insurance agent, went above and beyond, not sure if he’s still there but sadly had to leave due to low account fees after a hard time and unable to get a credit card after 6+ years there, hope he’s doing well and everyone else seemed kind/excited about my new bike as well a couple years ago.”
“Ellie is amazing, she helped me with my deposits for work in a fast, but timely manner. Very professional and has great customer service. Thank you for all your help, Ellie.”
“Took a friend here to do business through the drive thru. The people are friendly and happy to help. We were in and out the drive thru in no time. I like the fact, that the teller actually knows her customers and greets them with a smile. Perhaps at some point I will use this service as well.”
“I have been banking for so many years with the Virginia Educators Credit Union!! I love coming here for my banking, what seems for many many years, and, I would never want to change otherwise!! The personnel are just as friendly, they know the business and I just tell them what I want and they listen, get right to it!! I always look forward to the lovely smiles I am greeted with from my favorite gal, Marilyn. She is is very friendly snd always aims to please!!!Keep up the great work. Marilyn?!?”
8:30AM - 5PM
11742 Jefferson Ave, Newport News
Banks
“Today I opened an account at Langley Bank, and Ciara Walker was the banker who assisted me. She was very knowledgeable, confident in her work, and handled everything in a highly professional manner. I truly appreciate her help and am very grateful for her excellent service.”
9AM - 5PM
608 J Clyde Morris Blvd, Newport News
Banks
“This BOA is amazing!! The customer service was impeccable!! Mrs. Dani and Tiffany was the best!!! All of the service reps were fantastic!!! I highly recommend!!”
“I have been going here since the pandemic began and always have great service. They are currently short staffed and, due to it, service can be slower. However, they always help me out with the many tasks I need to accomplish inside the bank.
It is a pleasure going to a business that actually seems to like its customers instead of acting like they are an inconvenience.
If you are looking for a credit union, I can 10/10 recommend Navy Federal and can 10/10 recommend this location.”
“Jennifer Roberts is THE BEST loan officer! As first time home buyers, it is very intimidating. Jennifer was amazing and really spent the time to get to know us and educate us on everything about the home buying process. She really made this milestone smooth and stress free for us. If you are in need of a physician loan or any mortgage loan, Jennifer is your girl!”
“Vanessa is very professional and personable. It is clear she cares about PNC's clients with how she remembers details even months later. Vanessa suggests different options without being pushy and having each client's personal needs in mind. The personal and dedicated experience, from the front door to Vanessa's office is what sets PNC about from other banks. The in-person expertise and experience, especially that by Vanessa, could not ever be replaced (or be even nearly bearable) by automated systems.
Further- stay informed and read the details of lower reviews. Being mad at a PNC bank employee is pointless as they are simply doing their job. Being mad about needing 2 forms of ID is the same person who'd sue PNC for fraud if some random person that found their ID was able to get a copy of a debit card. I'm picky and super sick of the automated robot online systems- the in-person PNC employees here make the world of a difference.”
“Wonderful service at this bank. Have been with them for 2 years now and my husband and I are very happy with our account, the services offered, and the smiling faces at our ‘hometown' kind of bank.”
“I come here to get money for my store almost every morning, and I watch while the tellers try their hardest to accommodate everyone in the drive thru, while also handling lines inside. Particularly Evie & Sashi who are always smiling, always polite and always doing their best. This morning I watched a woman berate Sashi for not being fast enough for her and it was awful to see. But as usual, Sashi continued with a smile on her face and kept going. I'll continue to go out of my way to come to this specific branch just for her customer service!”
“I just wanted to acknowledge the young lady working the drive through. I have come through twice recently for simple transactions. I was so impressed with her gentle, respectful manner. She is truly rare and appreciated for her authentic graciousness. She also didn't make me have to fill out forms which I appreciate as I have wrist pain and writing is challenging.”
“06/10/24
The staff always is very friendly, they really try to help you out. I drop off deposits for work here and they say hello and take the time to greet everyone.”
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“Makayla always take the time to make sure everything is done just right and with the utmost professionalism and patience.
She takes the time to remember the small personal details that let you know your not just your bank account.”