United States Postal Service
USPS,
Post OfficesHours:
685 Turnberry Boulevard, Newport News VA 23608 Hours
About United States Postal Service
The United States Postal Service (USPS) is a reliable and committed organization that provides secure, affordable, and efficient delivery of mail and packages to over 157 million addresses across the United States, its territories, and military bases worldwide. Processing 47% of the world's mail, USPS operates over 30,000 retail locations and continually innovates to enhance customer experiences. Customers visiting the 685 Turnberry Blvd location have generally had positive experiences, with employees working diligently to assist them, even when faced with frustrated or impatient individuals. The staff, including Nicole and DeAndre, have been praised for their exceptional customer service, professionalism, and handling of challenging situations with grace. While the location may be busy at times, the friendly and helpful staff ensure a smooth and seamless experience for customers, including offering walk-in passport services. Overall, the USPS location at 685 Turnberry Blvd is a reliable and customer-oriented establishment, dedicated to providing secure, reliable, and affordable delivery services to the community.
Most Recent Reviews
July 2026
Very disappointing experience. I had to wait for a long time, and the staff were rude and disrespectful. Customer service was very poor. I hope management improves the way customers are treated.
June 2026
Constantly misdelivers in our area. Will randomly withhold mail back at the office with no proper warning or reason why.
June 2026
My husband had a passport appointment. Nicky the representative went out of her way to help us and was very friendly. Got us on our way very quickly also. This location is farther from us than others. I would be willing to drive farther to return to this location if I needed to return to the USPS.
More Comments(162)
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