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August 2025 by Owen Iozzio
Thank you service department! We were on vacation, 9 hours from home and 2 hours from the nearest Subaru retailer, when our brand new Crosstrek started throwing all kinds of warning lights. Not sure what to do, we called First Team and Jeff from service arranged to have the car hauled away from our vacation spot. They had the car for one full day, made the needed repair, and delivered the car back out to us. Could not have asked for more clutch service to get us out of a jam, finish the vacation, and get back home with no further issues. Thank you Jeff, Reggie and team!
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August 2025 by Michael Coulter
We recently had our 19 crosstrek serviced here. They did a great job and we're extremely helpful.
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July 2025 by Jean Cunard
I recently had work done on my outback and would like to express that ERIC is the man!! Eric was very kind and patience with me. I left Norfolk Subaru a very happy person with my outback running great. It's gratifying to know there are people like Eric who are willing to go the extra step that brings a smile to your face. thank-you Eric and thank-you Norfolk, Subaru
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May 2025 by Brenda Reiver
Got me in and out in a reasonable time
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April 2025 by Karen Moskowitz
This is far and above the best auto service center I’ve ever encountered! Always greeted warmly by an extremely knowledgeable professional and treated like a valued customer. In addition to excellent service on my vehicle, they provide detailed photo and video updates, and are patient and respectful when I have questions. Schedule oil change appointments in advance for fastest service. The waiting room is comfortable, and they have complimentary shuttle service within 10 miles if you need to leave your vehicle. When in doubt, ask for Erik. He’s the best!
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April 2025 by Gail Herrick
They are fantastic! Brought vehicle in for maintenance and they were relatively quick, friendly, polite and in constant communication.
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January 2025 by Mike
Kaitie is hands down the best service advisor I have ever used for any of my vehicles. I have been bringing my subaru crosstrek to her from day 1 and it now has over 170,000 miles on it. Kaitie is incredibly friendly and takes the time to explain everything going on with your car. She is trustworthy, patient, and kind. She makes the whole process of getting your car serviced easy. Subaru is very fortunate to have an advisor as excellent as Kaitie!
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October 2024 by Elaina Mullings
I had a terrible experience with First Team Subaru of Norfolk. Despite scheduling my service appointment in advance, I was met with extremely long wait times—much longer than what I was initially told. There was a complete lack of transparency throughout the entire process, with no updates or clear communication about the delays. I arrived on time to my scheduled service appointment and after 1 hour and 1/2 they still hadn’t started the service on my vehicle. When I asked for the service manager, Mr. Hoke was nowhere to be found. I expect much better service from a dealership that I trust with my vehicle.
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October 2024 by Eve Parisee
Reasonable pricing, excellent customer service and communication before during and after service as well. Katie was extremely nice and bubbly, I appreciated her help and her checking in our me while I waited for my cats maintenance to be completed. Thanks Katie and Service Team!
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October 2024 by Haley Gammage
Every time i come into First Team, everyone is so welcoming and kind. It truly is the best customer service (working in customer service i would know lol)!! Yesterday Laura helped me and made sure i knew everything that was going on with my car. She was funny and kind and made sure i got everything i wanted done!! I’ve had nothing but great experiences with First Team!!
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October 2024 by Curtis Burson
Was Perry Buick when I bought my Subaru there but get all my service work done there. They are the best.
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August 2024 by Mary Ellen Weeks
Im on my 3rd Subaru and have had nothing but excellent service from First Team. Ive never enjoyed the process of purchasing a car but First Team, especially Kaitie, have always made it an enjoyable experience.
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August 2024 by Dave Gibson
I recently had my Subaru serviced at First Team Subaru and had the pleasure of working with Kaitie Griffiths. Her customer service was outstanding—she was incredibly nice, professional, and attentive throughout the entire process. Kaitie’s attention to detail and genuine care for my concerns truly made a difference. I’m so glad to see her back at the service department! Highly recommend her for anyone needing service at First Team Subaru.
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August 2024 by Marissa Rescott
The team was so friendly as I picked up my car for routine service. Laura checked me out and was professional, warm, and kind. Thanks all!!
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July 2024 by Leigh Brocki
Had my daughters toyota inspected here. Erik helped me had a terrific experience!
