First Team Subaru Norfolk Service Center is noted for treating customer needs with paramount concern and exceeding high expectations. Reviews consistently highlight excellent, friendly, and polite customer service with constant communication. The staff is described as extremely knowledgeable, professional, patient, respectful, and kind, making customers feel valued. Specific strengths include detailed photo and video updates during service, a comfortable waiting room, and complimentary shuttle service within ten miles. The service is praised for being relatively quick and reasonably priced. Multiple reviewers express deep satisfaction, calling it the best auto service center they have ever encountered and noting that the experience brings a smile to your face. The team's commitment to excellence and willingness to go the extra step are strongly emphasized.
I bought a 2026 Crosstrek from Ms Karen. She told me about the forever program and got me the best deal of my new car. If anyone is looking for a great service and a good deal. First Team Subaru is the way to go. Thank you again Ms karen!
August 2025
We recently had our 19 crosstrek serviced here. They did a great job and we're extremely helpful.
April 2025
They are fantastic! Brought vehicle in for maintenance and they were relatively quick, friendly, polite and in constant communication.
