Life Storage in Norfolk, VA, offers a variety of storage solutions with a focus on customer satisfaction. The facility features climate-controlled units, a covered loading bay, and convenient elevator access, making it easy for customers to store their belongings securely. The staff is known for their exceptional service, with one employee receiving particular praise for her helpfulness and friendliness. Customers have noted how easy the rental process is and appreciated the clean installations and spacious elevators. However, reviews also mention concerns about frequent price increases, which have been a source of frustration for some long-term customers. Increases in rates over the years have led to dissatisfaction, especially for those who rely on storage solutions without alternative housing options. Many feel that existing customers should have some form of price protection, as the rising costs can become unaffordable. Despite these concerns, the professionalism and commitment to service at Life Storage are highlighted, with a strong recommendation for potential customers to visit and explore their options. Overall, while the storage facility excels in customer service and cleanliness, the pricing strategy has raised questions among some users.
