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“I called this morning because i had an unexpected issue occur, well Brittany answered the phone so pleasantly and friendly and helped me tremendously. She had made my day with her amazing customer Service”
“I just want to say everyone was very helpful, from calling customer service and getting the service started. Then going into the location the two young ladies was very helpful with getting me setup with everything I needed.”
“Jack Rabbit storage is absolutely amazing. They’re very affordable, professional and communicate so efficiently and effectively. I moved to another state and had to keep somethings in storage. I’ve never had any major issues or concerns. They have helped me out tremendously!!!!”
“Reed was amazing! The building was super clean and he’s gotten rid of the homeless people that were living in the units! Will recommend to my family members and friends.”
“Very clean units and a well-maintained facility made for a great experience. The property was organized, secure, and easy to access, giving me confidence that my belongings would be stored safely. The staff were friendly, helpful, and made the rental process simple and straightforward. It's clear that they take pride in keeping the facility in excellent condition. If you're looking for a clean, reliable storage company with good customer service, this is definitely a place I'd recommend.”
“Customer Service is great, units are nice and clean; and they're great people to work with. I paid a bill via telephone and had the pleasure of speaking with Larshea (whom was most pleasant) and displayed fabtastic customer service through the phone”
“The BEST storage facility in Norfolk! This is my last month however I’ve used them for over 2 years and never had a problem. Staff is always pleasant and building is safe and clean. Brittany who works in the office is always helpful and keeps me on track when I forget my payment lol. I would absolutely use them again if I was need of a storage unit in the future.”
“Terri is amazing her communication is immaculate she’s patient kind and a ball full of joy. This is my fav location and I’ve used public storage exactly seven times in my 9 years of living on my own”
“Highly recommended!! Mrs.Roshyna was a big a help, through out the whole moving process.. even when I losted my key. She went above and beyond, to help and every way she could. Need more associates like this in every work place..”
“I really was impressed with this storage the fees are great the property handler really took good care of us with helping with suggestions on what size unit and location to our comfort thank u so much King Storage USA.”
“I was having one of the worst days and Robin not only helped me with a storage unit, but she also put a smile on my face and brightened my day. Tidewater Storage is very lucky to have someone so nice and helpful working with customers.”
“I’ve had several units at this place for years and their prices, units, and management have been nothing but extraordinary! The manager, Terry, has been absolutely phenomenal anytime I’ve ever had any questions or needed anything. I have my last month of renting here only because I now have enough space to move everything in my home. But if I ever need to rent a unit again, I won’t be renting from anywhere except for here. Excellent job Terry, and other staff, and thank you for being such an amazing employee(s)!!!”
“Alan and Jada were fantastic. We worked with them on their facility for two months and are now clients. They will take care of you and your personal valuables likes it’s their own. Trust them!!”
“In the past, I had been paying my rental fee by check through my bank, and due to Postal Service issues all too often my check arrived late, causing problems. Now that I'm using my credit card to pay automatically, it is a much more thorough and stress-free process. Thank you AAAA Self Storage for the convenience of this system.”
“Arrived on weekend, unit rented was way too small, so tried to get bigger one, no one answers phone on weekend. Not good if issues after hours. Finding building was confusing at times. Rented a bigger one online. Clean units, has light in unit.”
“This storage facility had exactly the size unit I needed. The storage company i used prior falsified the size of the units, so I wasn't able to store my antique vehicle. The customer service was excellent, and Wes at the front desk brought back a human element that's been missing to me in this technically advanced world!”
“I came in looking for a place to store my belongings. I had never done anything like this and was very new to the process. Brian walked me through all of the steps, And showed me around the place to ease my mind on how safe and easily accessible it is.
The customer service that I received today by Brian was beyond helpful, and I’m so thankful for it !”
“Lamonda help me with storage and was very efficient with great customer service. She was patient and took care of all my questions and concerns. I definitely recommend others if you in need of a storage reach out to her.”
“Erin was so helpful and very good at her job. She answered every question I had with a smile and I would recommend her to anyone. She showed me all of the units i was interested in and helped me find the one that suited me best thank you! Great service.”
“This is a great place, the staff is friendly and very helpful. Great customer service. Amanda is top notch. If you are looking for a storage unit, I highly recommend this location.”
“The service was very polite and any explanation I need , all I had to do was ask and at times detail about things I was unaware of. They were very understanding when I needed.”
“Brenda and Karen were absolutely outstanding during my second move from Norfolk to Williamsburg. They both bent over backwards to help me through every step of the process, making what could have been a stressful experience feel smooth and manageable.
Their kindness, professionalism, patience, and willingness to go above and beyond were truly exceptional. If I could send them medals, I would. They both deserve recognition for the way they treat customers and for the genuine care they show in their work.
Thank you, Brenda and Karen, for making such a positive difference during my move. Public Storage is fortunate to have both of you on their team. ? to you both”
“Just rented a unit from this facility. They have been great with communication and I was please the Dropbox was a drive up. Unit looked clean and I like that it's cinderblock walls.”
“Ive had a storage with them.for a while like over 6months and they have been very nice and the lady who owns the place is very understanding. Never had too many issues that wasnt attended too in a timely matter And they also work with you in certain situations.”
“Dry van driver. Had absolutely no issues with this place. Check in to loaded and gone in about an hour. Friendly and professional staff. Must be out of truck to get loaded but never seen the problem with that, personally, I would rather watch every load get loaded/unloaded that way you can spot damages”
“I was helped by 3 gentlemen, Jay, Aaron, & Will. I received quick and profession service and am very satisfied with my experience. They were friendly and very quick unloading and unpacking my household goods.”
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“I have to be completely honest so forgive me if I offend anyone. I live across the street from this extra space and have been meaning to go in and ask questions for some time now but every time I see the young lady cleaning the property, she looks so serious and mean. ? Looks can be deceiving ? Please don't let her look foul you. She's the sweetness lady every. Very attentive and smart. Answered every question I had. Wish I would've spoken to her sooner.”